IT Site Operations Lead - Monaca

Profile

Pennsylvania, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

March 1, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Where you fit in

Our Projects and Technology (P&T) business exist to make the delivery of Shell’s strategy and the growth of our company possible. P&T works collaboratively and in an integrated way with its business partners, to deliver value for our customers, and for Shell.

We develop the advanced products and technologies Shell needs to meet customer demand. Our solutions help our partners grow the LNG, Gas and Power businesses, deepen the integration of Manufacturing, Chemicals and Trading, and maximise the competitiveness of our Upstream business

What’s the role?

As The IT Site Operations Lead (SOL), you will be responsible for all IT Operations on your respective site. You will deliver a consistent business focused approach through site IT Operations to unlock business value and respond to change with agility and speed.

This role benefits from standardized ways of working while recognizing and supporting functional differences. You are accountable towards the business for IT services delivery on site aligned with agreed business requirements. As SOL, you must build and manage trust-based relations with site leadership and business IT representatives and will be responsible for the site integrity and services, acting as the business representative for problem, request and change management process.

Furthermore, you’re accountable for the IT infrastructure operations of site(s), including the delivery of day-to-day site level infrastructure services to the agreed SLAs. You will be the day-to-day service integrator to ensure site(s) IT infrastructure landscape remain compliant.

Your further accountabilities include:


Ensure secure, reliable, and affordable IT services and operations services for their site(s), with the prime goal of business value delivery.
Maintain appropriate relationships with key business stakeholders whilst still being able to constructively challenge on one hand, on the other hand representing site towards the wider IDSO and IRM communities, providing back business short- and long-term demand.
Integrated communication of operational performance and infrastructure project delivery reporting for business and IT stakeholders.
Manage priorities for On Site Support service and other local IT support activities.
Collaborate and manage local on-site contractors to deliver quality services on site.
Proactive monitoring of IT service delivery and capacity.
Building IT demand plans together with the business and owning control over the site operational IT budget, tracking and monitoring IT spend against agreed with the business budget and LE.
Site IT representative and escalation point coordinating IT infrastructure project delivery ensuring alignment of deployments across various global IT projects/services that impact site(s).
Act as the sign off point for infrastructure changes on the site.
Support the IT project team for various project activities and ensures most effective way of delivery (that includes extra support that improves outcome and reduces costs).
Site IT HSSE, DR (Disaster recovery) and where applicable BCP (Business Continuity Plan) IT elements. Ensures HSSE rules are respected by internal and external IT teams and partners on site(s) (Goal Zero) Ensuring contractors are meeting all HSSE requirements and storing related evidence.
Site Information Risk Management (IRM) compliance and actively driving remediation of local vulnerabilities and non-compliance.
Escalate site IT problems and business impact to IT Service Managers / IT Partners.
Communicating to the business new Consumer IT services ensuring buy in and actual usage.
Ensure regulatory and compliance controls are embedded in site operations modus operandi.
Promote Continuous Improvement culture within own scope of accountability, i.e. Service Improvements, Ways of Working, Cost reduction, Capacity Mgmt.
Escalate serious service incidents that threaten business continuity with LOI and Service Managers. Ensure initiation of Major Incidents as required and driving site related incident and problem resolution
Be business focal point for change management, including communications on infrastructure matters, and for major incident and problem management.
Actively work with Service Managers and Vendors to ensure MPRs (Major Problem Review) are completed and then share results with relevant stakeholders.
Support any restructuring activities from IT perspective including mass on-boarding, Transfer and Off-boarding.


What we need from you?


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
Preferably with a Bachelor’s Degree with a degree related to IT.
Minimum of 3 years’ experience in complex organization or equivalent.
Strong stakeholder management skills and experience.
Strong communication and analytical skills.
Understanding financial planning and basic knowledge of finance.
Skilled in systematically troubleshooting complex issues to a root cause and reporting out to stakeholders in business language.
Skilled in investigating and fixing complex issues across organizational boundaries, including vendors.
Emotional intelligence (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding)
Strong relationship and influencing skills with people at all levels in the organization and in diverse cultures.
Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IT skills.
Working knowledge of ITIL Foundations.
Ability to work effectively and maintain composure under pressure.


COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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