Customer Data Product Manager

Profile

THE POSITION
Are you a data-minded and detail-focused Product Manager ready to help build a world-class customer data platform? The Customer Data Product Manager will help LendingTree develop a better understanding of who our consumers are and present a 360 view of their interactions with LendingTree and our affiliated companies driving a relationship-based approach to our business and marketing.
Your responsibilities include ensuring a data platform that is both rigorously accurate and flexible, enabling data availability for product intelligence and reporting, preparing and validating reports for product insight, and maintaining a roadmap of data-related initiatives. Strong communication and analytical abilities are a requirement. You will act as a crucial conduit between our business, engineering, and analytical teams to help us capitalize on one of LendingTree’s greatest assets; our data.
RESPONSIBILITIES
Serve as THE subject matter expert for the product and the technology that powers the customer data platform
Take ownership over the integrity of data and work with technology and analytics to audit and build confidence in the customer data platform
Understand customer (borrower) needs, have empathy for borrowers, and focus on them above all others
Serve as a leader for defining how we gather, store, discover, and utilize content, data, and information to deliver contextual customer experiences
Work with Product Line Business Management to understand the short-term and long-term business goals and financial targets for the line of business
Partner with Technology and drive them towards rapidly delivering quality software on a regular basis. This requires the following:
Delivering detailed requirements in the form of user stories and acceptance criteria, in which all potential use cases and edge cases have been considered and crafted
Attending all regular scrum meetings (standup, backlog review, planning, and retrospectives)
Conducting User Acceptance Testing in a timely fashion and raising any issues to QA and Engineering as soon as possible in the test cycle
Supervising the release of features and helping with production validation as needed
QUALIFICATIONS
Proven experience (3-5 years) working as a Product Manager or Product Owner at a technology company, preferably in a Scrum/Agile environment
Experience with CRM, Marketing Automation Platforms, and Customer Data Platforms (CDP)
Experience with A/B testing, analyzing data, and arriving at meaningful recommendations
Experience with SQL and data-related technologies like Hadoop and Kafka
A natural leader who can rally the troops when necessary and push the team hard without deteriorating goodwill or trust
A roll-up-your-sleeves, do-whatever-it-takes-to-win approach and an understanding that no task is too insignificant
A teammate who puts the team’s success ahead of his or her own
The ability to go deep in the tech stack and data infrastructure to identify and diagnose issues and quality concerns
Ability to present to partners at the executive level
Bonus: Master’s degree in business, engineering, or design a plus
Bonus: Professional or academic experience with algorithmic personalization and recommendation concepts
COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
We’re a publicly-traded company (TREE).
We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
We still make funny commercials.
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

Company info

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