Start ASAP Hybrid Customer Support Representative Job

Profile

Our client, a worldwide distributor of electronic parts and equipment, has a full-time opening for an experienced Customer Support Representative in the King of Prussia area!
**This position is a Hybrid role that works 2 days in office and 3 days at home per week**
Job Details for Customer Support Representative:
Schedule: Monday - Friday 8:00am - 5:00pm OR 9:00am - 6:00pm
Hybrid WFH | In Office Schedule
2 Days in Office | 3 Days at Home
Pay Rate: $18-20/ hour, based on experience
Job Responsibilities & Description for Customer Support Representative:
As a Customer Support Representative you will handle the following duties:
First level customer contact and support by phone, live chat and email
Provide general customer support as needed (account set up, ordering, order tracking, quote processing, etc.) to ensure customer satisfaction
Provide introductory information to new customers
Research and quickly resolve complaints or customer issues
Facilitate the smooth transfer to technical phone support
Record transactions and customer interaction in the ERP/CRM
Follow up on customer quote inquiries
Process payments and orders manually
Follow up with team members or other departments to resolve open issues
Review or make changes to customer accounts
Job Requirements for Customer Support Representative:
HS Diploma
At least one (1) year of customer service experience in a professional/office setting
Strong computer skills (Microsoft office, CRM software)
Technical aptitude, preferred
Strong teamwork and organizational skills
Effective communication skills (verbal and written)
**MEMBERS ONLY**SIGN UP NOW***. is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers.
**MEMBERS ONLY**SIGN UP NOW***. provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND1
Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Company info

Sign Up Now - WashingtondcCrossing.com