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Job Details

Associate Director Patient Services Programs- Qulipta/Ubrelvy

Location
North Chicago, IL, United States

Posted on
Feb 23, 2022

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Profile

About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at ****target=_blank rel=no-follow>****Follow @abbvie on ****target=_blank rel=no-follow>Twitter, ****target=_blank rel=no-follow>Facebook, ****target=_blank rel=no-follow>Instagram, ****target=_blank rel=no-follow>YouTube and ****target=_blank rel=no-follow>LinkedIn.

  • Collaborate with the training department to develop messaging that integrates the marketing strategies and is customized to reflect the patient insights associated with each disease state.- Ensure each of the sales forces has the resources necessary to deliver an awareness call for both the Patient Advocate and the HUMIRA Ambassador program. - Collaborate with the franchise Sales Directors and training to develop the appropriate messaging and training programs.
  • Coordinate all aspects of business meetings distinct to the Patient Outreach organization, including site selection, contracting, logistics, and agendas.- Responsible for managing the third-party contract that employs the Advocates and Ambassadors to include collaboration on compliance, reporting, hiring needs, and training.
  • This position is also responsible for developing and executing a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis. - Lead the process to conduct a skills assessment, identify training needs and develop an annual development plan to continuously advance the performance of the Advocates and Ambassadors.
  • Collaborate with the National Managers and Director of Patient Outreach to develop KPIs, ensure reporting systems are in place and provide monthly performance updates to the team.- Proactively identify, evaluate and establish working relationships with appropriate national, patient advocacy and support groups.
  • Provide franchise leadership with updates on policy developments and likely impact on patients and service delivery. - Serve as the liaison between these groups and AbbVie to increase awareness of the Advocate program and develop strategies to fulfill unmet patient needs.
  • Develop and implement a robust plan to facilitate clear communication within the Patient Outreach organization, with cross-franchise partners, and the integrated band team. To include the development and content of a web-based intranet portal.

Qualifications

Qualifications:

  • Requires minimum of a bachelor’s degree in business or related field
  • 7 years of experience in healthcare
  • 7 years of experience working at a pharmaceutical company in areas of strategy and execution
  • Preferred Neuroscience experience
  • Strategic business acumen and a data driven mindset
  • Deep understanding of CNS and Medical Therapeutics and associated brands, including competitive set and key business objectives
  • Ability to align brand priorities, customers and needs and translate into design direction for PSPs
  • Ability to work cross-functionally to gain alignment on customer needs, objectives and priorities, to optimize business and customer outcomes
  • Ability to understand brand needs and trends to inform proactive business planning, prioritization and execution
  • Experience in building relationships across internal and external teams

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
M
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.
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