Global Onboarding Programs Senior Manager

Profile

Because you belong at Twilio
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Senior Manager, Global Onboarding Programs to be a key leader in the development and execution of sales onboarding programs! This role will lead the development of new onboarding programs, including the addition of a sales fast ramp program which takes place after the first 30-day experience. In addition, this role will also be responsible for the evolution of all existing programs; creating and delivering relevant, engaging, and impactful learning that inspires and instills the confidence, competence, and skills they need for success. Reporting to the Senior Director of Global Onboarding, this is a critical role in supporting Twilio’s explosive growth ensuring new sales reps are onboarded successfully with demonstrable reductions in ramp times!
Who?
Twilio is looking for a leader who embodies the Twilio Magic
and has strong experience deploying and delivering premier sales onboarding programs. They also have:
10 years of professional experience with 5 years experience specific to sales and sales onboarding or sales enablement with a focus of online training experience (delivery and instructional design a plus)
Experience delivering highly engaging and impactful experience in both classroom and virtual environments, including: gamification, audience engagement techniques and adult learning theory.
Demonstrated understanding with proven success of programs that decrease new hire ramp times and accelerate time to productivity.
Creative problem solving with a proven track record of building and delivering relevant learning experiences with an eye toward outcomes and results.
Strong preference for someone with prior experience in a sales enablement role at a technology (software) company.
What?
As a Sales Onboarding Leader, you will live the Twilio Magic values:
WEAR THE CUSTOMER’S SHOES: Spend the time to deeply understand customers, and solve problems from their perspective. Earn trust through every interaction.
DRAW THE OWL: Lead the design, delivery and continuous improvement of the existing sales onboarding program to reduce ramp times.
BE BOLD: Proactively engage with the management team to identify, prioritize and execute a 90 days of learning plan.
BE AN OWNER: Manage a blended learning model to include classroom, webinars, self-paced, and event-based training, demonstrating conventional and new technologies (e.g. podcasts)
EMPOWER OTHERS: Serve as a feedback mechanism from the field back to various groups within enablement on the effectiveness of centrally created programs and initiatives
RUTHLESSLY PRIORITIZE: Partner with other content owning and producing team members to ensure all onboarding content is up to date, easy to use and relevant for our key audiences
DON’T SETTLE: Expect the best from yourself and others, because there's no feeling greater than being proud of our work. Good enough will only be good enough, we want the best experience possible for our new hires.
WRITE IT DOWN: Participate in the delivery of onboarding enablement (facilitating live, virtual, weekly sessions)
Why?
The Sales Enablement team is central to Twilio’s continued accelerated growth. We are responsible for all aspects of new sales hires’ onboarding, delivering high impact training with the aim of reducing ramp times. Together, we build an experience that reaffirms in our new hire’s mind they made the right decision to join Twilio and that they feel invested in from Day 1. We work closely with senior leadership and product teams to align with company and organisational strategy.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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