Acadia Hospital Operator

Profile

The Acadia Hospital Operator fields all incoming calls for the hospital as well as coordinates communication internally throughout the facility.
He/she triages calls appropriately based on the information provided by the caller, and transfers calls to the appropriate departments or individuals within the hospital.
He/she provides limited information offered by the Xtend and Medicall system, to the public about
Acadia
programs and other community resources.
He/she provides after-hours back up to the
Access
Center
and other
Acadia
departments including Registration, Utilization Management, Ambulatory Clinic and the Narcotic Treatment Program.
The work environment is generally active, with multiple tasks occurring simultaneously, regular exposure to emotionally laden and confidential information, and may be psychologically stressful.
The work setting is an office, hospital, and outpatient clinic, with frequent encounters with patients, family members, and staff.
Equipment used includes computers, fax machines, telephones, security equipment, alarm systems, and photocopiers.
Mature individual with a minimum of a High School graduate degree or equivalent.
The Acadia Hospital Operator must have demonstrated reception skills including a neat, friendly, and professional demeanor, excellent communication skills in person and via telephone, as well as the ability to organize and manage number of tasks simultaneously.
Must have ability to work as a team member with co-workers.
Previous experience in a healthcare setting preferred.
Cognitive skills include the ability to handle crisis situations immediately with a calm and decisive manner.
Must be familiar with switchboard operations and computerized security systems.
Work setting is located in the
Access
Center
Call
Center
EOE

Company info

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