Associate Analyst End User Support

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Job Information
Tyson Foods
Associate Analyst End User Support
in
Camilla
Georgia
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.
Los solicitantes seleccionados para este puesto deben estar completamente vacunados contra el COVID-19 como condición de empleo. La verificación de la vacuna se requerirá para el 1 de octubre de 2021 para los compañeros de equipo con base en la sede (corporativa) de la empresa y para el 1 de noviembre de 2021 para los compañeros de equipo en las plantas y almacenes.
Job Details:
Summary: This position is responsible for providing level one technical and functional support of Infrastructure applications and Tyson business systems for the end-user. This position will primarily be customer facing and tasked with meeting or exceeding their expectations.
Responsibilities: Collaborate with IS Professionals and other technical staff to ensure that the delivered solution is meeting the needs of the business. Analyze and resolve software system or application errors in a timely and accurate fashion. Create and maintain knowledge articles for systems and procedures related to the delivered solutions. Train customers on basic usage of delivered solutions. Identify and document repeated customer issues for support Teams root cause investigation. Demonstrate problem-solving skills for basic computer usage and common applications Microsoft Office suite . Document activities via support center call-tracking tools revise specific technical manuals knowledge repositories and correspondences creating and interpreting reports. Contribute to the knowledge database for solutions to help support repeated issues for our customers. Use existing or research new tools that improve the support of solutions to customers. Provide first level phone support for customers using a large variety of software and hardware technologies. Route and escalate of unresolved calls to the proper second and third level resources. Maintain awareness of best practices and usage of common popular technology and applications. Requirements: Education: Minimum two-year degree in Computer Science Information Systems or other technical area. Related experience may be acceptable. College degree preferred.
Experience: Experience in a customer facing role a plus Computer Skills: Knowledge and interests in networks computer systems operating systems applications and or equipment. Knowledge and interests in current technology and trends. Knowledge of Microsoft Windows operating system and Microsoft Office Suite required. Basic knowledge of additional operating systems Unix Linux MacOS etc. a plus. Mobile application usage and knowledge a plus. Communication Skills: Ability to communicate technical information to non-technical team members. Ability to effectively deliver both written and verbal communication to customers peers and management. Must be able to work cooperatively and effectively in a team environment. Ability to remain calm in a high-pressure customer service role.
Special Skills: Basic performance tuning of operating systems and underlying hardware Troubleshooting of operating systems and underlying hardware Identify analyze and resolve system application errors Knowledge of new technology trends and common uses of current technology and applications.
Travel: Some travel may be required. Amount of travel will be determined by individual project requirements.
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (****applicant notification.pdf) .
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by October 1, 2021 for Corporate based team members and by November 1, 2021 for Plant and Warehousing based team members.
The vaccines against COVID-19 are free for new hires and are accompanied by a cash incentive for eligible non-corporate based hires. Readily available at select sites.
Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.
At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!
We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.
We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.
To learn more about our culture, please read Our Purpose (****.
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