Operations Supervisor

Profile

StoneRiver Group is a holding company that owns several insurance services businesses, including StoneRiver National Flood Services, StoneRiver Insurance Solutions, StoneRiver RegEd, Emerald Connect, StoneRiver Pharmacy Solutions and Progressive Medical. The businesses are operated as separate companies with independent management teams. The StoneRiver Group affiliated companies are committed to being the provider of choice for the Life/Annuity, P&C/Workers Comp and Reinsurance markets. Hundreds of insurance carriers, as well as thousands of agents, brokers, and dealers, and tens of thousands of pharmacies rely on us. Through innovative solutions, flexible services offerings, and strategic sourcing options, we provide the agility to remain competitive in the changing insurance landscape today and tomorrow.


Position Summary
(Overall purpose and objective of the position)
Operations Supervisor
RegEd, the industry leader in providing continuing education and compliance management solutions to the insurance and financial industries, is currently seeking an Operations Supervisor to plan, direct and coordinate the operations of three different departments:
Certifications:* Responsible for ensuring that all insurance agents who take continuing education courses through RegEd receive their certificate(s) of completion in a timely manner
Submissions:* Responsible for receiving continuing education accreditation for all insurance courses that RegEd hosts online
eLearning Development:* Responsible for ensuring timely and quality publishing of RegEds online courses
The criticality of each of the functions above requires a supervisor with experience in a production environment, who puts quality above all else.
The Operations Supervisor must be a leader with a proven track record of employee motivation and retention, and someone with a keen eye for efficiency.
The Operations Supervisor reports to the Executive Vice President of Operations
* Essential Functions/Responsibilities*
(List major job responsibilities that an employee must be able to perform, with or without reasonable accommodation)
Supervise four team leads, and a staff of fifteen processors.
Recruits and selects high caliber people, and develops talented people through ongoing coaching, mentoring, and on-the-job training.
Champions continuous improvement through new ideas and initiatives; sponsors innovative approaches to processes. Acts as a catalyst of change; motivates others and builds commitment to implement changes which improve quality and generate efficiencies.
With the assistance of the EVP, develop business cases and requirements for process changes and technology automation in order to demonstrate ROI.
Set clear and challenging goals, and holds people accountable to meet them.* Through communications, recognition and rewards, and delegation, creates the conditions where people are motivated and committed to accomplishing goals.*
Monitor daily production and operations issues to ensure that we produce a quality service, deliver against our committed customer service goals, and optimize efficiency/productivity.
Work closely with other teams, especially Product Management and Regulatory Affairs, to exchange information and solve problems.
Create, build, share, and deploy knowledge across the organization to create a competitive advantage.*
Formulate goals, objectives, schedules, and priorities that support quality, timely operations.
Drive hard with a sense of urgency to produce quality results, show a bias of action, and overcome barriers.*
Play a significant role in long-term planning, including an initiative geared toward operational excellence.
Supervise staff of approximately 10 Certifications and Submissions Specialists.
Resource Management
People Management: Yes
Fiscal Management: No
Property Management: No
Job Related Experience:
Contracting and/or Agent Licensing experience preferred.
eLearning development preferred.
Salesforce.com and/or SharePoint experience a plus.
Skills and Abilities:
Leadership and mentoring.
Business case development.
Strong data analysis capabilities.
Workflow design and documentation.
Ability to identify and measure business KPIs.
Delegates responsibilities effectively.
Excellent computer skills and proficiency in Microsoft SharePoint, Excel, Word, Outlook, Access, Project and Visio.
Excellent written and verbal communication skills.
Detail orientated with strong leadership, organization and prioritization skills.
Proven decision making skills.
Minimum Education:
Bachelors Degree
Experience can be substituted for education.
Physical Conditions/Requirements
Position requires the ability to hear and communicate clearly, orally and in writing.
Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Capable of using a keyboard effectively
Frequently required to sit for long periods of time, stand, and walk
Employee must perform all of the essential functions/responsibilities for classification in this position
.

See Job Description
StoneRiver RegEd, Inc.

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