Voice Engineer

Profile

Position Description
A highly skilled voice engineer is required to sustain the Enterprise Unified Communications Program (EUCP) and move forward with all of the program’s initiatives, such as converting all ESD sites to a single, centrally managed Voice over IP (VOIP) telephony system. This position requires an in depth knowledge of routing and switching in an enterprise environment, as well as VOIP experience to include implementing Quality of Service (QoS) on a myriad of different network devices. The EUCP system resides on a Virtual Operating Environment (VOE) and consists of Cisco Unified Communications (UC) applications; Cisco Unified Communications Manager (CUCM), Cisco Unity Connections and Cisco Unified Contact Center Express (UCCX). The ACD portion of the system (UCCX) alone supports 7 locations, hosting over 40 service desks. The plan going forward is to implement Session Initiation Protocol (SIP) trunks in order to create an Enterprise wide unified dial plan that is consistent with the intent of the DoD Unified Communications Master Plan (UCR 2008, Change 3). These types of initiatives will require a voice engineer to serve as the primary network architect and act as the technical lead for all current and future projects related to the EUCP. This person must be a self-starter who can work without supervision and brief the leadership on the program when called upon.
Desired Experience
- 10 or more years of enterprise routing and switching experience.
- CCIE Voice Certification.
- Experience using Cisco UC applications on a virtual platform (VMware).
- Cisco Unity Connections 8.6 experience.
- Experience implementing QoS on Juniper devices.
- Sidewinder QoS experience.
Skills required for the position
- 5 to 10 years of enterprise routing and switching experience.
- Experience implementing QoS on Cisco devices; Low Latency Queuing (LLQ).
- Experience with DMVPN tunnels and QoS pre-classification.
- Experience configuring and installing Cisco Voice Gateway Routers (2851s, 3845s and 3945s).
- Experience with Cisco 3750 Power over Ethernet (PoE) Switches.
- Experience administering and maintaining Cisco Call Manager (CUCM) 8.6.
- Experience administering and maintaining Cisco Unified Contact Center Express (UCCX) 8.6.
- Strong Knowledge of Voice Protocols and Codecs (H.323, SIP, MGCP, SCCP/G.711 and G.729).
- Working knowledge of VMware and VOEs.
- Must be able to articulate knowledge to others within the organization.
- Must be able to create Engineering Solution documents using Microsoft Word and Visio.
- CCNP Voice Certification or equivalent Cisco VOIP experience (Implementation experience).
Work Location:
Denver, CO
Start Date:
Immediate
US Citizen/Perm Resident:
US Citizen
Security Clearance:
Ability to acquire one, if needed.
John Farrell
KSJ & Associates
5203 Leesburg Pike
Suite 901
Falls Church, VA 22041
****
****
Web: ****

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