Workplace Experience Supervisor

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“We are
Host! Designed to complement CBRE’s occupier and landlord service
offerings, the Host mission is to create and scale people-led,
technology-enabled services that increase individual well-being, personal
productivity and organizational effectiveness. Put simply: our goal is to help
people work smarter and delight in doing it.”
CBRE is the global leader in
commercial real estate services, has been ranked the industry’s top brand by
the Lipsey Company for 15 consecutive years, and has been named one of
Fortune’s “Most Admired Companies” in the sector four years in a row. Through
our values of respect, integrity, service and excellence, we maintain a
relentless focus on creating winning outcomes for our clients, employees and
shareholders.
WE OFFER
A commitment to your career so you can grow with the group
An awesome team with whom to collaborate (including great
consulting partners)
A competitive compensation package, complete with benefits
(Medical/Dental/Vision/401(k)/Disability)
An open /atmosphere that encourages learning and contributing back
to the community. We support staying on top of the latest best practices and
tools
An environment that fosters participating in external conferences

Flexible work schedules and casual atmosphere
JOB
SUMMARY
This position is an ambassador for the client experience program, responsible
for supervising non-exempt employees on the daily operations of the Workplace
Experience Services for multiple buildings or a campus with multiple workplace
experience team members, oversees operating policies and procedures ensuring
those are aligned with the client's business needs, goals and objectives.



ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides supervision of delivery of Workplace Services. Services include, but
are not limited to:

Concierge

Reception / Switchboard
Access
Control / Badging

Conference & Meeting Room Management

A/V Support

Meeting & Event Management

Community Programs

Workplace Coaching & Onboarding

Food Services

Parking & Commute

Bicycle & Local Shuttle

Supported Employment

Company Store

Pet Programs

Document Services

Mail Services

Record Archiving

Office Supply Management

Moves, Adds, Changes

Furniture Management

Space Reset

Workplace Onboarding



Supervisor will be co-located and will require weekly local travel between assigned
facilities.
Supervises personnel assigned to workplace experience
services, including establishing work schedules, assigning tasks,
cross-training staff to perform multiple duties as back-up.



Responds to customer requests and complaints regarding Workplace Experience
services.
Seeks ways to reduce costs; implements cost savings
programs and procedures to increase efficiency.



Provides administrative support including meeting coordination, office and
workplace experience equipment care, and supply management.



Assists with Workplace Experience team member and third-party service provider
on-boarding process, including new employee orientation, training and
equipment.



Maintains relationships with vendors that provide services and goods to the
office. Ensures all vendors used have current proof of insurance and
contractual documentation in place, per requirements.
Manages accuracy, production, quality and retention of
program materials; which may include administration of SharePoint sites or
similar. Ensures client and company materials comply with client and company
guidelines.



Utilizes and maintains integrity of databases and other digital tools
associated with service delivery, as requested.



Ensure safety standards are met by those delivery workplace experience
services; whether company employees or third-party service providers.



Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or
operational area. Recommends staff recruitment, selection, promotion,
advancement, corrective action and termination. Plans and monitors appropriate
staffing levels and utilization of labor, including overtime. Prepares and
delivers performance appraisal for staff. Mentors and coaches team members to further
develop competencies. Leads by example and models behaviors that are consistent
with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE
HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 4 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service)roles preferred. Previous experience with customer service preferred.

CERTIFICATES and/or LICENSES
None

COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.

SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

SAFETY
1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

As a Supervisor:
1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
c. Support stop work authority when it is exercised in good faith
d. Communicate any / all potential workplace hazards and workplace procedures
US Company Profile
About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.
CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide.  When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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