Lead User Interface Design Engineer

Profile

Description

The Lead User Interface Designer is generally focused on the look, feel, operation, user experience and functionality of a commercial website. Creates internal/external company web pages including graphics, animation and functionality. The Lead User Interface Designer works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

Come help us redefine the future of HealthCare. With a history of transformation over the last 50 years, Humana is once again transforming itself using a startup approach. At author by Humana we are on a mission to improve health outcomes for our seniors and helping them lead a fulfilling life. The Product & Experience team drives the product vision for our web, mobile and conversational AI digital presence with a strong focus on user experience, and strive to create clear, beautiful, inclusive web experiences empowering our customers.

As a Voice Interface Designer at Author by Humana you will be at the forefront of designing new products and services using voice agents that break the mold of what healthcare is today.

The role:


Having a strong passion for and understanding of user-centered design processes, systemic thinking, and interaction design principles
Define, and drive the creation of multi-modal voice experiences enabled by platforms such as Amazon Alexa, Siri, and Google Home and Chatbots.
Conceptualize spoken and multi-modal experiences and write interactive dialogue and driving that vision into a successful go-to-market product.
Create a vision that can be communicated to leadership teams to create a successful go-to-market products and services.
Collaborate with designers, researchers, product managers and engineers to define requirements to bring your vision to life.
Develop high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice interaction and design ideas.
Work with researchers and product owners to run test and learns with consumers and members.
Establish language models, voice interactions and content standards and maintain voice design guidelines, reference artifacts, and resources to build the Edge Voice Interface Design practice.
Experience in designing speech-enabled interaction flows across a variety of usability contexts and device types.
Proficiency in using tools such as Figma, Miro, Sayspring and other voice prototyping tools.
Self-motivation, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines


Required Qualifications


5 years of designing web and/or voice experiences
Experience working with product managers, researchers and designers
Strong writing and conversational skills
Comfortable with ambiguity in a fluid organization
You are both a technical and creative thinker
Comfortable with uncertainty, taking calculated risks and failing fast.
Be a proactive and a pragmatic visionary, because you will regularly find yourself in uncharted territory where the key to your success will be to get ahead of the curve.


Preferred Qualifications


Experience building working skills and voice agents is a plus.
Experience designing and building solutions for HealthCare is a plus.
Bachelor's Degree highly sought.


Additional information


Please include portfolio or project descriptions with details on business challenge, solution and your role in delivery.
No need for a cover letter.
This job is full time and based out of our Boston office. There may be travel from time to time to other offices or for customer research purposes.


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Scheduled Weekly Hours

40

Company info

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