Desktop Support Analyst

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Desktop Support Analyst
Executive Desktop Support Analyst position for a large, dynamic organization. This role will be for support at the Executive-level. Responsibilities: - Provide 'concierge level' IT desktop support to Corporate Executives and Executive Administrators - Resolve incidents/requests/training surrounding computers, smartphones, tablets, printers, videoconferencing, etc….. - Remain current on technology developments that could benefit Executive team. - Troubleshoot software and hardware issues in a Windows 7, Office 2010 environment. - Troubleshoot desktop issues in a Citrix-based environment.
Requirements:
- 3 years of Fortune 500 executive support experience - Creative problem-solving abilities, attention to detail, ability to 'think outside the box', and remain professional under high pressure situations. - Extremely customer service focused, honest, confidential and trustworthy - Effective communication and technical skills in high stress situations - Experience supporting videoconferencing utilized in global locations - In-depth knowledge of PC hardware, operating systems, drivers, applications and their interaction - Citrix Farm troubleshooting experience in the desktop environment. Resolving connection, printing, and application issues that utilize the ICA Client - Proficient to expert in Windows 7 and Office 2010 - Apple support experience including Macs, itunes, iphones, ipads, etc…. - Highly motivated and able to work with little supervision - Ability to work well with all personality types in a fast-paced, exciting environment. - Occasional travel required - Prefer MCSE and/or other technical certifications - Hours: 7:30 a.m. to 5:30 p.m., M - Th; 7:30 - 11:30, F - Provide 24/7 support for executives. - Overtime required
Sally Culley
RSA CORP
Web: ****

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