Virtual Neighborhood Center Coordinator

Profile

Description

The Virtual Neighborhood Center Coordinator ensures the day-to-day operations of the HumanaNeighborhoodCenter.com site meets participant needs. The Virtual Neighborhood Center Coordinator is responsible for managing, maintaining and troubleshooting the live events, programs and website, as well as the necessary administrative duties associated with the site functions, ensuring everything is fully operational. Decisions typically focus on interpretation of department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization and timing, and works under minimal direction. Follows standard policies and practices that allow for some opportunity for interpretation and/or independent discretion.

Responsibilities


Responsible for Humana Neighborhood Center site functions and ensuring everything is fully operational
Make certain live and pre-programmed classes, activities and/or events are being hosted on the site without issue
Host dry run sessions and tech support prior to the sessions, which includes pre-production testing for platform, prepping facilitators, vetting setting background and using best practices to provide the best experience for participants
Identify or address interoperability requirements
Work through any tech issues on the streaming platform for live programs on the site
Update the backend of the website to refresh content, events and messaging
Implement procedures for ongoing program and website updates
Support program, activity and event deployment, development and maintenance activity needs
Upload new content to the virtual Neighborhood Center site
Perform testing and quality assurance of website
Collaborate with development and strategy teams to discuss, analyze or resolve any usability issues and optimize the visitor experience
Testing and validation of site ongoing and as phased capabilities are being implemented
Inform site visitors of problem, problem resolutions or application changes and updates in a timely manner
Track, compile and analyze program and website visitation usage data
Ensure visitation reports for the site are being updated on our Salesforce visitation tracker
Report on the program visitation
Look for trends and recommendations for site and program optimization
Update content library and provide to business partners
Collaborate in a cross functional team environment
Strong attention to detail
Advanced knowledge in Microsoft applications: Word, Outlook, Excel and PowerPoint required
Manage many details related to data entry, scheduling, follow-up requests and file maintenance
Ability to problem solve, critical thinking, active listening and time management
High school diploma or GED required


Preferred Qualifications


Understanding of the TCP/IP protocol suite
Degree in Computer Science, Journalism, Marketing, Web Design or Communications preferred, certificate in content management system (CMS), experience with HTML/CSS or experience in related field


These responsibilities are not all inclusive, as there may be other role functions required. This role will report into the Virtual Center Local Manager.

Scheduled Weekly Hours

40

Company info

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