Workplace Event Management and Risk Lead

Profile

Description

The Workplace Experience Event Management & Risk Lead will be responsible for leading and managing all Workplace Experience aspects of a crisis event impacting Humana while coordinating the response across the Workplace Experience organization.

This role will report to the Director, Humana Safety & Security (HSS) and will lead through influence a matrixed team of individuals within the Workplace Experience organization to include the HR Shared Solutions Guidance Center, Workplace Solutions, Aviation Operations, Center of Excellence, and Humana Safety and Security team in the management of all events ranging from a regional incident to an enterprise crisis.

While coordinating closely with the Enterprise Risk Management team, this role will also be responsible for the coordination of all resources across the broader Office of the Chief Administrative Officer (CAO) organization.

Responsibilities

The responsibilities and qualifications of the individual will include but not limited to:


Influence a matrixed team of professionals across various departments within Workplace Experience (HR Shared Services, Aviation Operation, Humana Safety and Security, Workplace Center of Excellence, and others) on all crisis events (regional incidents through enterprise crisis) impacting Humana and the broader CAO organization efforts and response in partnership and support of the Director, Humana Safety and Security.
Direct leadership of a team of Safety & Security professionals (to include augmented professional staff)
Be the single point of contact and voice on crisis calls representing all Workplace Experience functions
Lead all Workplace Experience crisis and risk responses including coordinating and leading calls and meetings as necessary/required
Program management leadership of all crisis related events (regardless of size and complexity)
Provide standardized written and rehearsed verbal updates to executive leadership (MT, SVP, VP) on the status of various national crisis events and threats
Proactively manage and coordinate the responses to the following incidents:
Weather related events (hurricanes, winter weather, etc.)
Social unrest
Pandemics
Business interruptions (utility outages, etc.)
Floods
Fires (natural or man-made)
Active shooter
Earthquakes
Emerging threats (both direct and indirect)
Partner with Enterprise Risk Management (ERM) on all threats and crisis events
Proactively assess risk, crisis, and business continuity readiness regarding all services within and offered by the Workplace Experience organization but also partner in assessing this readiness across the CAO organization
Develop and maintain all playbooks and documents regarding Workplace Experience protocols when managing crisis related events
Capture and document all 'lessons learned' learned across Workplace Experience, with plans for remediation and creation of standards/policy
Manage knowledge repository for all documents, policy, process & procedures, and guidance related to Workplace Experience crisis and risk events
Coordinate scheduled 'table top' exercises and scenario planning exercises with a regular cadence across all of Workplace Experience
Provide guidance and leadership with all vendors partners contractual relationships for disaster recovery and crisis management
Seek out and import industry thought leadership (in partnership with ERM) when it comes to crisis and risk related events for services offered by Workplace Experience
Responsible for the development and evolution of any crisis and risk management strategic frameworks as it related to Workplace Experience functions (in partnership with ERM and IT)
Directly coordinate with Enterprise IT Infrastructure and Risk teams on all proactive and reactive crisis management activity
Work with and take lead with Corporate and Workplace Experience communication teams on all associate communications regarding crisis and risk events
Partner with Corporate Communication teams on any external communications regarding crisis and risk events as required
Foster, nurture, and maintain relationships with any and all local, state, and national agencies regarding risk and crisis management
Provide leadership and governance on all general Workplace Experience risk management and safety related programming, frameworks, and operating models
Support and partner with the Director, Humana Safety & Security, in general leadership of all HSS matters
At least 5 years in Crisis Management, Risk Management, National/Global Security, or related roles/experience
BS degree in a technical or related field required, MBA degree strongly preferred


Additional Qualifications:


Enabling Competencies:

Ability and experience capacity in connecting the safety and security program together through the Humana value stream; understanding different business models use/adopt differing operational models; Crisis Event Management, Business Continuity Programs, emergency planning, cybersecurity, physical security, premise liability, asset protection, and executive support.
A leader who has fundamentally demonstrated a history of understanding senior leader expectations and one who extends beyond to develop a strong and adaptive safety/security program/risk program, someone who can speak and has practice at program development.
A leader who has demonstrated and can develop strong cross functional partnerships and understands the symbiotic relationship with other core services, corporate functions within the Chief Administrative Office, Human Resources, Information Technology, Enterprise Risk Management, and delivery organizations such as the Clinical Delivery Organization.
Soft skills of influence building and interpersonal communication. As much a part of the success in the soft skills attributes as much as/if not more the required domain competencies at this level.
Can bring immediate credibility to developing a 5-7 year macro level safety and security strategy program. Requires significant past experience in both government and public company settings.

Domain Competencies:

This is a specialized domain that comes with experience - certified/practiced in the field. This applicant must be familiar with the corporate security/safety framework and structure to govern the overall program, while having the ability to allow the tactical operations to other teams.
Physical Security experience: Crisis event management takes on a different element from facility protection, but requires strong understanding of physical security principles, options, and capabilities, e.g. predictive video analytics, recognition algorithms, and adoption of emerging technologies such as technical security counter measures.
Supply chain and asset protection experience: Deep experience with practices, emergency planning and asset tagging - RX distribution, pharmaceutical supply chain security practices.
Executive Support experience: CEO/MT/BOD protection takes on a different element from standard industry practices and requires advanced levels of diplomacy and tact/polish to appropriately support the stakeholders.
Cyber Security experience - highly sought due to nature of emerging threats and vulnerabilities in the market.
State and Federal investigation experience highly valuable.


Required Qualifications


At least 5 years in Crisis Management, Risk Management, National/Global Security, or related roles/experience
BS degree in a technical or related field required, MBA degree strongly preferred
Ability and experience capacity in connecting the safety and security program together through the Humana value stream; understanding different business models use/adopt differing operational models; Crisis Event Management, Business Continuity Programs, emergency planning, cybersecurity, physical security, premise liability, asset protection, and executive support.
A leader who has fundamentally demonstrated a history of understanding senior leader expectations and one who extends beyond to develop a strong and adaptive safety/security program/risk program, someone who can speak and has practice at program development.
A leader who has demonstrated and can develop strong cross functional partnerships and understands the symbiotic relationship with other core services, corporate functions within the Chief Administrative Office, Human Resources, Information Technology, Enterprise Risk Management, and delivery organizations such as the Clinical Delivery Organization.
Soft skills of influence building and interpersonal communication. As much a part of the success in the soft skills attributes as much as/if not more the required domain competencies at this level.
Brings immediate credibility to developing a 5-7 year macro level safety and security strategy program. Requires significant past experience in both government and public company settings.
Must be familiar with the corporate security/safety framework and structure to govern the overall program, while having the ability to allow the tactical operations to other teams.
Physical Security experience: Crisis event management takes on a different element from facility protection, but requires strong understanding of physical security principles, options, and capabilities, e.g. predictive video analytics, recognition algorithms, and adoption of emerging technologies such as technical security counter measures.
Supply chain and asset protection experience: Deep experience with practices, emergency planning and asset tagging - RX distribution, pharmaceutical supply chain security practices.
Executive Support experience: CEO/MT/BOD protection takes on a different element from standard industry practices and requires advanced levels of diplomacy and tact/polish to appropriately support the stakeholders.
Cyber Security experience - highly sought due to nature of emerging threats and vulnerabilities in the market.


Preferred Qualifications


State and Federal investigation experience highly valuable.


Scheduled Weekly Hours

40

Company info

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