Director Change Management Communications amp Learning

Profile

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Position Summary:

This role sits within the newly formed Business Capabilities & Innovation (BCI) function within WWPS and will be responsible for establishing and maturing new business capabilities within WWPS, including Change Management, Communications and Skills Development. Leads development of strategic plans and ensures operational execution of:


organizational change initiatives affecting culture, people (structures, roles, competencies), processes, and technologies across WWPS;
communications to facilitate awareness, adoption and advocacy of WWPS capabilities and value proposition among internal and external stakeholders;
future skills development, ensuring readiness of WWPS professionals to create value in a rapidly changing environment.


Must be experienced in leading multi-disciplinary teams in times of uncertainty and ambiguity, proactively developing relationships with stakeholders globally and across functions, and strategic and operational planning. Utilizing experience with leading change in life science organizations, maximizes employee engagement, capability development, adoption of new ways of working, and business effectiveness. Fosters a culture of continuous learning and growth through integration of professional development strategies and tools within WWPS. In addition, manages functional excellence, growth, and development of direct reports, colleagues, and/or mentees as applicable, through ongoing coaching, training, and mentorship.

Develops yearly budget to support Change Management, Communications and Skills Development capabilities and ensures management of monthly spend within allocated budget. Identifies and utilizes KPIs and stakeholder feedback to continuously improve service levels and outputs of these capabilities. Oversees agencies and/or consultants involved in the development and design of content for multi-channel delivery; must ensure timely and cost-effective outputs in keeping with service agreements.

Core Responsibilities:

Change Management:


Responsible for core communication and change management activities across WWPS, promoting successful implementation of WWPS initiatives
Assess change management needs across WWPS and tailor change management support model accordingly; ensure sponsor buy-in and engagement to lead change through a systematic and aligned change approach
Partner with WWPS leaders and HR (if applicable) on potential impacts to jobs, reporting and organizational structures
Lead development of strategic positioning, aligned communications messages and content for multi-channel delivery to ensure transparency and consistency in WWPS communications regarding change initiatives, including company integration
Responsible for identification, analysis, and management of stakeholder groups, based on identified change impacts
Ensure change, communication and training plans effectively prepare colleagues for change, manage change impact, and reinforce and sustain positive outcomes and experiences (leveraging change methodologies such as PROSCI)
Develop and grow change competency within WWPS organization through provision of change management training, standards, tools/templates and toolkits
Create and manage an active global change champion and sponsorship network to assess change readiness & impact, manage resistance, and support delivery of program communications
Identify the need for and lead functional initiatives which promote engagement, organizational alignment, and change agility within WWPS


Internal and External Communications:


Lead development of WWPS and BCI communications strategies and messaging platforms to ensure consistency in development and delivery of communications
Foster awareness and advocacy of both WWPS and BCI value proposition among global, regional, local and cross-functional stakeholders through design and delivery of branding and awareness campaigns (includes support of Patient Week, WPSD campaigns)
Oversee WWPS communications content development, design and delivery through multiple personal and non-personal communication channels
Establish collaborative relationships and processes with Corporate Communications, Social Media, HR, Legal, Regulatory to enable WWPS internal and external communication strategies
Strategically partner with Corporate Communications to ensure alignment of WWPS communications with enterprise goals, and effective utilization of enterprise channels (eg, BMS360, BMS.com, social media, etc.)
Ensure WWPS and BCI web-based communication platforms are designed and optimized for positive and seamless user experience (eg, Sharepoints, WWPS News, Yammer, Innovation Gateway, etc)
Utilize data-driven approach (stakeholder research and channel metrics) to inform strategy/execution, and continuously improve experience with WWPS communications


WWPS Skills Development:


Collaborate across WWPS leaders, HR and talent organizations to define future of work strategy for WWPS
Lead development of professional development needs assessment framework which leverages insights from individual employees, WWPS leaders, enterprise goals, and emerging trends in the PV and Risk Management landscape
Leverage market intelligence to identify and define emerging core competencies for PV and Risk Management professionals (eg, data science; visualization; storytelling; etc)
Lead annual planning process for WWPS learning and development goals and tactical plans; propose and manage annual professional development budget
Identify and make available curated learning solutions (multi-channel) which align with WWPS professional development goals and support ad-hoc business needs
Ensure availability and utilization of tools for managers and leaders to ensure knowledge is translated into ability
Develop tools to measure effectiveness of learning solutions, and leverage data-driven approach to continuously improve learning and development strategies and tactics
Lead development of competency-based development tool for WWPS, enabling managers and employees to develop personalized and actionable individual development plans and career paths which promote growth and portability across the organization


Other Responsibilities:


Conducts business in accordance with BMS Values. Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions
Support hiring, training, mentorship and development of staff within BCI and WWPS as needed
Participates in external meetings/seminars and/or internal learning and development programs to enhance professional skillset, knowledge management skillset, and broaden pharmaceutical industry experience
Lead and/or contribute to BCI and/or WWPS strategic initiatives to support individual and organizational development


Key Relationships:


Sr. Director, Business Capabilities and Innovation
Sr. Director, PV Innovation
Head, Business Capabilities and Innovation
Worldwide Patient Safety Leadership Team
Worldwide Patient Safety colleagues, globally
Human Resources
Global Talent and Leadership
Corporate Affairs
Corporate Communications
Corporate Legal
Regulatory Affairs
External partners


Prerequisites


BA or BS required; advanced graduate degree highly preferred (eg, MS, MBA, PhD, PharmD, etc).
Minimum of 8-10 years of experience in the pharmaceutical or life science industry required.
Change Management and Communications experience required.


Skills/Knowledge Required :


Demonstrated record of leadership, professional advancement and accomplishments
Experience managing a team, including staff, consultants and/or vendors; experience with financial planning and management
Excellent project leadership skills, with demonstrated ability to lead multiple projects and develop collaborative relationships with multi-disciplinary stakeholders
Thorough knowledge and experience of successfully implementing new business capabilities within Pharmaceutical R&D and/or Commercial organization
Demonstrated experience managing large scale change in a matrix environment; understanding of change management strategic planning processes, delivery methodologies and tools is required (PROSCI change management certification is an asset)
Demonstrated communications experience including planning, writing, editing, designing and the production of newsletters, press releases, marketing literature, and other print or online material
Experience with optimizing user experience with engagement channels (eg, websites, SharePoint, social media, etc)
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management
Experience in public speaking and group facilitation; a bility to develop and clearly articulate messages to a variety of audiences is required
Must thrive on ambiguity and the ability to create value out of white space; ability to make decisions in rapidly changing environments and to anticipate future needs
Self-motivated with exceptional follow-through
Must be organized with a natural inclination for planning strategy and tactics
A global mindset and storytelling ability are considered strong assets
Appreciation and understanding of patient safety processes & requirements including the safety regulatory and inspection environment desired


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1527044_EN

Updated: 2020-07-16 00:00:00.000 UTC

Location: Summit,New Jersey

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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