Certified Pharmacy Technician Work at Home

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Description

The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

Additional Job Description

This position is for Enclara Pharmacia, a Humana company. Enclara, is a wholly owned hospice and palliative care pharmacy business aquired by Humana in 2021. Enclara is the nation's largest full-service pharmacy benefits manager (PBM) specifically for the hospice and palliative care sectors. Serving over 450 customers and nearly 100,000 patients nationally, Enclara works closely with hospices to reduce pharmacy costs, improve patient care and support caregivers through: digital innovations, flexible medication access, one-on-one clinical support, and excellent customer service.

Schedule : 1:30PM to 10:00PM EST - every 5th weekend (done by 7PM on weekends)

Location: If you reside in the state of TN, this is a permanent work at home position.

Summary:

The Technician Specialist is responsible, under the supervision of a licensed Pharmacist, as permitted by the State Boards of Pharmacy, to assist our hospice partners with the needs of their patients including, but not limited to; entering and processing prescriptions for profile and/or dispense.

Essential Duties and Responsibilities:


Respond professionally to a high volume of inbound calls in a timely and efficient manner, following standard operating procedures.
Assist customers to input patient data and prescription information into pharmacy information management system via verbal request from licensed prescribers and/or the agent of the physician.
Accurately establish and maintain patient medication profiles for review by a Pharmacist
Consistently produce quality of work that is above the industry average and meet service level expectations.
Provide superior customer service to our hospice partners by treating our callers with respect and dignity.
Proficient in current technology system(s) to perform the following tasks including but not limited to : entering and updating patient demographics, changing status of active and non-active patients, processing refills and discontinues, and documenting as needed.
Identify and solve problems related to customer service issues and communicate to appropriate personnel in a timely manner per standard operating procedures
Practice active listening when speaking to customers to ensure the needs of the customer are met prior to completing the call
Effectively de-escalate calls received by customers reporting service related complaints
Escalate to Patient Care Operations leadership any issues, concerns or observations that may impact the customer relationship
Other duties as assigned


Qualifications


Excellent verbal and written communication skills: Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone
Attention to detail is key to ensure accuracy of information relayed and processed
Self-motivated and able to exercise independent judgement
Organized: Ability to manage multiple priorities
Dependable and possess unquestionable personal and professional ethics, in concert with the Core Values of Enclara Pharmacia
Adaptable to learning new systems and continual changes in practice environment
Team player with a customer-oriented approach and desire to assist people
Problem-solving skills and ability to follow through on tasks assigned; Sense of urgency in completing tasks and meeting customer expectations


Education and/or Experience:


High school diploma or equivalent
Minimum of two years of recent pharmacy technician experience required
Customer Service experience preferred
Call Center experience a plus


Computer Skills:


General Windows-based computer skills
Strong typing skills with a minimum of 20 wpm
General working knowledge of Microsoft applications, including outlook


Certificates, Licenses, Registrations:


Certification Required (PTCB, CPhT)
TN Pharmacy Technician License Required


Scheduled Weekly Hours

40

Company info

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