Learning Events Manager

Profile

u003cpu003eu003cstrongu003eOUR VISION: THE WORLD. SUBSCRIBED.u003c/strongu003eu003c/pu003enu003cpu003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.u0026nbsp;u003c/pu003enu003cpu003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.u003c/pu003enu003cpu003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book u003ca href=****consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!u003c/pu003enu003cpu003eu003cstrongu003eTHE TEAMu003c/strongu003eu003c/pu003enu003cpu003eSales Enablement u0026amp; Operations is the heartbeat of Zuora’s tier one Field Sales team. With an innovative operational infrastructure and enablement cadence, we empower our front line sales team to systematically sell better, faster, and more efficiently as they partner internally and externally with our customers, prospects and ecosystem partners. So, it's no surprise we strive for operational excellence in all that we do.u003c/pu003enu003cpu003eu003cstrongu003eYOUR MISSION:u0026nbsp; u003c/strongu003eThe mission of the Field Effectiveness/Enablement team is to own/influence readiness initiatives to help the Field achieve growth:u0026nbsp; sell more, sell faster, build improved customer relationships, be more productive, reduce ramp time and guide the customer through the Journey to Usership.u003c/pu003enu003cpu003eu003cstrongu003eTHE OPPORTUNITY u003c/strongu003eu003c/pu003enu003cpu003eThe “field” is responsible for building our customer base and generating revenue for Zuora. This is a pivotal role to facilitate the readiness of the field organization and directly impacts Zuora revenue and happy successful customers.. You will plan and moderate high-impact programs such as our semi-annual Sales Kickoff, Enablement/Training including New Hire On-Boarding and regional field and customer events. This role will provide an opportunity to be engaged with multiple organizations such as sales, operations and marketing where multiple potential career paths can be realized.u003c/pu003enu003cpu003eu003cstrongu003eWHAT YOU’LL ACHIEVEu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eConducts short- and long-term planning and management for Sales and Marketing events.u003c/liu003enu003cliu003eAdministers all phases of the event function, including but not limited to sales, planning, marketing, servicing, and administrative procedures.u003c/liu003enu003cliu003eDevelops and recommends the budget and manages within those approved plans.u003c/liu003enu003cliu003eEvaluates and selects Event Management partner Vendors including Sourcing Vendors and Destination Management Vendors.u003c/liu003enu003cliu003eAdministers the Virtual and Live Event Platform.u003c/liu003enu003cliu003eEvaluates the continuation of the current Virtual and Live Event platform and any plans to replace current platform including requirements gathering, technical evaluation and all required approvals including budget.u003c/liu003enu003cliu003eWorks with stakeholders to define requirements and sources all on-site events for Sales and Marketing (e.g. Subscribed, Team off-sites, QBRs, etc.)u003c/liu003enu003cliu003eManages all procurement and vendor contracts for the Field Effectiveness organizationu003c/liu003enu003cliu003eManages and maintains budgets for all Field Effectiveness programsu003c/liu003enu003cliu003eAdministration of the New Hire On-Boarding Program including registration, communication, facilitation of Virtual Events and reporting.u003c/liu003enu003cliu003eHandles new hire emails, google groups, and other onboarding logisticsu003c/liu003enu003cliu003eAdministration of Field Certification Programs including communications and reportingu003c/liu003enu003cliu003eManages the Monthly Field Enablement Calendar and associated Logisticsu003c/liu003enu003cliu003ePartners with the Field Effectiveness and Go-to-Market Teams on training requests, scheduling, purchase orders, and the technical run of shows.u003c/liu003enu003cliu003eVirtual Moderator and run of show manager for Field Enablement Events.u003c/liu003enu003cliu003eProvides guidance on the technical run of shows, troubleshooting, and creating the best training experience.u003c/liu003enu003cliu003eCoordinate logistics for all in-person events including training space, catering, and travelu003c/liu003enu003cliu003ePlan social events, lunches, and dinners as requiredu003c/liu003enu003cliu003eDeploy, track and report on results of surveys, tests and quizzesu003c/liu003enu003cliu003eBuild and maintain strategic relationships with GTM and Partnering Departmentsu003c/liu003enu003cliu003eKey member of the team planning and executing global sales kickoff and regional quarterly business reviewsu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cstrongu003eWHAT YOU’LL NEED TO BE SUCCESSFULu003c/strongu003eu003c/pu003enu003culu003enu003cliu003e3 years of experience in an internal customer-facing coordination roleu003c/liu003enu003cliu003eCoordination u0026amp; Moderation: A demonstrated history of coordinating and moderating video conferences and effectively utilizing virtual conferencing toolsu003c/liu003enu003cliu003eProblem-Solving: Ability to autonomously gather information, synthesize it to make sense of ambiguous situations, and find a solutionu003c/liu003enu003cliu003eCommunication Skills: Highly-refined communication abilities to collaborate with professional audiences and present oneself in front of virtual/in-person audiencesu003c/liu003enu003cliu003eProject/Program Management: Strong project and program management skills to handle multiple tasks and competing priorities simultaneouslyu003c/liu003enu003cliu003eDetail-Orientation: A demonstrated history of detail-orientation in managing relationships with procurement, finance, accounts payableu003c/liu003enu003cliu003e4 year degree in any related fieldu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cstrongu003eABOUT ZUORA u0026amp; OUR “ZEO” CULTUREu003c/strongu003eu003c/pu003enu003cpu003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.u003c/pu003enu003cpu003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.u003c/pu003enu003cpu003eTo learn more visit u003ca href=****is proud to be an Equal Employment Opportunity Employer.u003c/strongu003eu003c/pu003enu003cpu003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.u003c/pu003enu003cpu003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.u003c/pu003enu003cpu003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.u003c/pu003e}

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