University Ombuds Office Of The President

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University Ombuds, Office of the President
The candidate will confidentially receive complaints, concerns, or questions from all members of the university community and provide assistance and guidance in addressing these concerns. Will also provide upward feedback to the university administration related to trends or patterns, which are noted in order to enhance campus climate. Advocates for positive system change when appropriate (without disclosing confidential communications). Will operate by the Standards of Practice and Code of Ethics established by the International Ombudsman Association (IOA) in 2008, while operating according to the university’s vision and mission. Function independently from administrative authorities. Exercise sole discretion over whether and how to act regarding individual matters or systemic concerns. Provide impartial, confidential, independent and informal consultation to members of the UNLV community who are concerned about an issue: Provide information to individuals or groups and/or assist individuals or groups to independently secure information regarding an issue of concern; Help individuals or groups clarify issues of concern in order to generate, evaluate, and, ultimately, act on appropriate options for resolution of those issues; Advise individuals or groups about other conflict negotiation tools, as appropriate; Serve as a referral center for types of conflicts that already have established mechanisms in place for appeals, grievances, and conflict resolution; Provide assistance to individuals and groups in clarifying relevant policies, procedures, and regulations; Conduct informal fact-finding, when appropriate, to better understand an issue of concern, while maintaining expected confidentiality; Coach individuals and groups to negotiate their own conflicts; Update and inform the supervisor on university related trends or patterns as appropriate without disclosing confidential communications. Make suggestions for improvement to policies after trends have been identified and vetted. Will attend regular trainings and conferences whenever possible. Formulate, implement, coordinate, and monitor the budget and progress on immediate, intermediate, and long-term goals of the Office. Will supervise support staff as assigned to the Office.

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