Job Posting Title Provider Installation Representative 2 Data Collection and Verification-2

Profile

Description

The Provider Installation Representative 2 administers the installation of assigned provider accounts. Performs set-up, database loading, and preparation of administrative documents and materials. The Provider Installation Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Provider Installation Representative 2 provides support to provider accounts by responding to inquiries and resolves issues of concern. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications


High School Diploma or GED
Proficiency in all Microsoft Office Programs, including Word and Excel
Capacity to maintain confidentiality
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Less than 3 years of provider installation experience
Ability to type 45-55 wpm


Scheduled Weekly Hours

40

Company info

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