Information Technology Operations Manager

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Job Description
IT OPERATIONS MANAGER
The Orange County Employees Retirement System is seeking a highly motivated IT leader with
supervisory, project management and time management experience to join our growing Information Technology team!
The ideal candidate will have s trong technical knowledge of network and server operating systems and proven experience in IT infrastructure planning, development, and operations.
OCERS offers a competitive benefits package, a retirement plan which has reciprocity with the Public Employees Retirement System (PERS) and a deferred compensation plan. OCERS also offers a $10,000 annual Educational and Professional Reimbursement and a flexible/hybrid work schedule
DESCRIPTION
The Orange County Employees Retirement System invites you to join our growing Information Technology team! We are now accepting on-line applications to fill the position of Information Technology Operations Manager. This recruitment is open to the public and applications will be accepted on a continuous basis until the needs of OCERS have been met.
Interested applicants are encouraged to apply immediately as this recruitment may close at any time.
WHO ARE WE
Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 48,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $23 billion dollar fund. For more information about OCERS, please click here
Mission
OCERS mission is to provide secure retirement and disability benefits with the highest standards of excellence.
Vision
OCERS vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.
Values
Open and Transparent
Commitment to Superior Service
Engaged and Dedicated Workforce
Reliable and Accurate
Secure and Sustainable
THE OPPORTUNITY
The IT Operations Manager position will report directly to the Director of Information Technology. This position is responsible for managing team members within the OCERS IT Operations department and will oversee and manage OCERS IT systems and IT operational activities.
Under general direction, the IT Operations Manager will manage the planning, procurement, implementation, security, protocols and management of information technology strategic initiatives and solutions in use by OCERS and the IT operational activities associated with them. This position is expected to uphold the highest standards of accountability, integrity professionalism, superior service, and system efficiency. The IT Manager position requires a strategic and forward-thinking leader to support the Director of Information Technology with current initiatives including: Actively seeking and implementing robust cloud-based solutions
Expanding the use of advanced data analytics and business intelligence
Incorporating robotic process automation, machine learning and/or artificial intelligence in the agency's operations to increase automation, improve accuracy and provide superior service to our members and participating employers
Identify and implement tools and solutions that support OCERS' mission of providing secure and accurate benefits to our members.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The responsibilities of the successful candidate will include, but are not limited to the following: Manage team members, including performance and training assessments and assist in the development of IT staffing plan and professional growth
Proactively align IT objectives with OCERS' Strategic Plan and Business Plan initiatives
Drive innovation across the organization by identifying needs within departments
Evaluating current and emerging technologies and recommend solutions to streamline, automate and provide the most efficient use of OCERS assets and resources
Manage technology projects
Create management reports and identify, track and report on key department and performance metrics; identify and manage operational risks associated with programming activities
Assist in the development and management of the annual IT budget.
Procure technologies and professional services in accordance with OCERS' Procurement and Contracting Policy
Manage third-party vendors, contracts and service level agreements and perform vendor risk assessments
Operationalize business processes and create department policy, process, and procedures documents
Oversee daily operations to ensure the functionality, availability, and security of OCERS IT systems, data, backups, helpdesk services and communications; troubleshoot and remediate issues that arise
Partner with OCERS' Information Security team to implement and operationalize security controls
Certify business continuity and disaster recovery efforts of OCERS IT Systems
Participate in internal and external audits; oversee and coordinate responses to audit requests
Maintain professional and technical knowledge through continued education, online/in-person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups
MINIMUM QUALIFICATIONS
The minimum qualifications required for entry into this classification are as follows:
Bachelor's degree from an accredited college or university with a major in Information Technology, Computer Science or a related field
OR
Six years of relevant experience
AND
Previous IT Infrastructure, IT Management or IT Business Operations experience
Special Notes, Licenses, or Requirements:
A valid California C driver's license or the ability to arrange necessary and timely transportation for field travel
May be required to use personal vehicle
A complete background investigation is required; a felony or misdemeanor conviction may be a disqualifying factor from employment
Highly Desirable Qualifications:
Project Manager Professional (PMP) Certification
Information Technology Infrastructure Library (ITIL) Certification
Certified Secure Software Lifecycle Professional (CSSLP)
Microsoft SharePoint Certification or Microsoft 365 Certified
Strong understanding of helpdesk and customer relations support systems
Strong problem solving, analytics and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
Preferred Technical Experience:
Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive and Office
Experience with support of Windows Operating Systems, SQL Server and Active Directory
Powershell scripting
VmWare, Azure and AWS Server Virtualization
Enterprise backup, replication and business continuity and disaster recovery mitigation and response
Data security and cyber security basics
Process automation, robotic process automation, machine learning, artificial intelligence basics
Please click here
to view the minimum qualifications for this position.
KNOWLEDGE/SKILLS/ABILITIES
The following lists the knowledge, skills and abilities necessary to perform the essential duties of the position.
Knowledge of:
Retirement or Pension (or related field) business practices, processes and controls
Principles, concepts, practices, methods and techniques of effective leadership, information technology management and public administration pertaining to the planning, directing and monitoring of systems, data and technology infrastructure
Microsoft systems, Exchange, SQL and Oracle server administration and maintenance
Server virtualization implementation, operation, maintenance and backup
Cisco network administration
IT security best practices (hardware, software, network, data, database, security and communication lines)
Network configuration, management and administration
Effective supervision, training and employee motivation principles, practices and techniques
Strong understanding of project management principles and practices
Skills/Ability to:
Demonstrate experience in planning, directing team members and being responsible for major information technology systems problems or failures
Demonstrate experience in procuring, integrating, testing, maintaining and managing the following: Servers, network, database and hardware infrastructure systems and facilities
Workstations and firewall systems
Operating systems and application software
Implement and utilize management theories and principles; project management best practices; work planning and scheduling practices; supervisory and motivation practicesAbility to handle changing priorities, deal with ambiguity and use good judgment in stressful situationsPlan, organize, and manage technology infrastructure development, operations, and support for OCERSDevelop, implement, operate, and enforce OCERS IT security infrastructure, policies, standards and proceduresDevelop, implement, operate and maintain network topology, resources and securityDevelop, maintain and track detailed budget entries for the IT Operations departmentCreate RFIs and RFPs for the selection, ordering, acquisition, inventory and disposition of hardware and softwareEstablish and maintain effective working relationships with OCERS' team members, consultants, contractors, vendors, Participating Employers, Board members and others regarding a variety of OCERS policies, procedures, and practicesWork with other team members, supervisors, managers and executives to move concepts, projects, and work assignments toward successful completion in a timely manner
PHYSICAL, MENTAL AND ENVIRONMENTAL CONDITIONS
OCERS is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed below for any questions or to request an accommodation during the testing/selection process.
Physical and Mental Characteristics:
Vision sufficient to read fine print and a computer monitor
Speak and hear well enough to communicate in English clearly and understandably in person, over the telephone, and in small or large groups
Manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a telephone, keyboard, mouse and write
Mental stamina to interact professionally with Board of Retirement Trustees, Participating Employers, OCERS' team members and retirement system members
Independent body mobility, agility, and stamina to stand, walk, stoop, bend, and twist, to access a standard office environment
Observe and interpret situations and have the poise and ability to act calmly and competently in high-pressure, high stress situations
Perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and team members in the course of work
Use written and oral communication skills
Read and interpret data, information and documents
Analyze and solve problems
Ability to sit for prolonged periods of time
Body strength sufficient to lift up to 20 pounds
Environmental Conditions:
The primary workplace is in an office environment work with standard office equipment
Peripheral office equipment that generates moderate noise levels
Operates in an environment that includes elected officials, non-elected officials, government agencies, community interest groups and the general public in the development and coordination of OCERS affairs
Out of area travel may be required to attend professional conferences and meetings and occasionally to other locations
Occasional early morning, evening, holiday and/or weekend work may be required
COMPENSATION & BENEFITS
Compensation will be determined based on the experience level, credentials and personal characteristics of the candidate. OCERS offers a competitive benefits package that includes a choice of several health plans, annual leave and paid holidays. Additionally, OCERS has a retirement plan which has reciprocity with the Public Employees Retirement System (PERS). Participation in a deferred compensation plan is also available. OCERS also offers a $10,000 annual Educational and Professional Reimbursement and a flexible/hybrid work schedule .
For additional information and details about the benefits offered, click here
For additional information and details about the retirement plan for OCERS, click here
SELECTION PROCEDURE
OCERS Human Resources Department screens all applications and supplemental information forms to identify qualified candidates. Applications submitted without a completed supplemental information form will be disqualified from further consideration.
After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process and notified of all further procedures applicable to their application status.
RECRUITMENT PROCESS:
Application Rating (AAP) |
(Refer/Non-Refer)
Application materials will be rated by a panel of job knowledge experts for those qualifications most needed to perform the duties of the job. The more qualified candidates will be referred to the next step. All notifications regarding this recruitment will be sent via e-mail.
Qualifications Appraisal Panel (QAP) |
(Weighted 100%)
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Candidate's responses to the structured questions should be thorough, detailed, and complete. Only the most successful candidates will be placed on the eligible list.
Based on OCERS' needs and the number of applications received, the selection procedures listed above may be modified and all affected candidates will be notified.
ELIGIBLE LIST
After all the test procedures have been completed, OCERS Human Resources Department will establish an eligible list for the OCERS location ONLY .
HOW TO APPLY
Only on-line applications with the completed supplemental questionnaire will be accepted
E-mail is the primary form of notification during the recruitment process. Please ensure your correct e-mail address is on your application and only use one e-mail account. Your application should highlight all of the areas in which you have developed expertise, matching your professional experience with the specific qualifications and competencies listed above.
All required information submitted will be evaluated in order to identify the most qualified candidates. Application and supplemental information must be current, clear, succinct and related to the requirements in this job announcement. You may only apply once. Duplicate and incomplete applications will be disqualified.
You are required to provide a full and complete response to each supplemental question. The information you provide may be used as a rating device, so please be detailed in your response. Failure to do so may result in a lower rating or disqualification. Remember, this is a competitive recruitment and only the most qualified will be referred to the next step in the process.
Clarity of expression, grammar, spelling and your ability to follow instructions may also be considered in the evaluation process.
NOTE: Responses of See Resume or copy and paste of work experience are not a qualifying response and will not be evaluated or rated. Resumes will not be accepted in lieu of the application and any supplemental questions. If you have no experience, write no experience for the appropriate question.
You may apply on-line at the OCERS website: ****For specific information pertaining to this recruitment, please **** or email ****
. Do not submit resumes to this email address as they will not be considered in lieu of the required application process.
For detailed information on how to apply, click
here
ADDITIONAL INFORMATION
The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. OCERS is required to comply with any State or County Public Health Orders which may apply as follows:
Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing.
Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination. (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted worker will be required to mask and undergo weekly COVID-19 testing.)
The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position.
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with governmentjobs.com and ocers.org If your email address should change, please update your profile at ****FREQUENTLY ASKED QUESTIONS:
Click here
for additional Frequently Asked Questions.
EEO INFORMATION
OCERS, is an equal employment opportunity employer, and encourages applicants from diverse backgrounds to apply.
Closing Date/Time: Continuous
Job Address
California
United States
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About Orange County, CA
Orange County's 3 million residents enjoy a nearly perfect climate in which parks and beaches provide abundant opportunities for outdoor activities.
Orange County is the home of exciting professional sports, a wide range of tourist attractions and quality venues for visual and performing arts. Orange County boasts a thriving business economy and a well educated work force.
The County of Orange is a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.
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