Intake Specialist/customer Service

Profile

Intake Specialist/customer Service
The candidate will be responsible for providing our prospective clients an outstanding telephone experience. It requires the right combination of phone skills, empathy, and knack to investigate to the root of the caller’s legal issues. Sets the tone and the pace of the client call. Will play vital role determining our client’s satisfaction. Shows empathy to clients and puts them at ease. Must possess excellent interpersonal skills and be patient, courteous, diplomatic, and able to deal with various personalities and situations. Bilingual (English/Spanish) required. Conveys confidence on the phone. Sets the tone and the pace of the client call. Should demonstrate excellent communication skills. Must be proficient in Microsoft Office and database entry. Should have strong multitasking skills, highly organized, and detail oriented.

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