Community Liaison

Profile

Community Liaison
(Full Time 1st shift)
Location:
Racine, WI (53403), Kenosha, WI (53140)
Horizon Home Care & Hospice, Inc. will
optimize
health and quality of life for patients and families in the home and other settings
Our clinical experience, relationship-centered care and respect for patient rights set us apart as the region's employer and provider of choice.
The
Community Liaison
is responsible for
building new relationships and
maintaining
relationships with physicians, clinic and physician staff, hospital Case Managers
schools
and the community
This position has a responsibility to positively
impact
Agency growth and referral source satisfaction through a commitment to excellent customer service
Serves as a resource/point of contact for referral
sources by
conducting one-on-one visits to build and
maintain
relationships that result in census growth.
Provides
weekly reports on contacts generated (i.e., physician, hospital Case Manager, key office staff,
etc
Sets up programs yearly to enhance referral relationships.
Maintains a current knowledge base of all the services provided by Horizon Home Care & Hospice.
Assists the Director of Marketing and Sales with: The annual marketing/sales plan and
p
articipating
in health fairs, job fairs, exhibitions, etc.
Supports and
demonstrates
a customer service commitment to internal and external customers through adherence to Horizon Home Care & Hospice customer service standards and processes.
Participates
sales
meeting
and program/team meetings when invited.
Ensures conflict resolution with referral sources, Agency staff and patients.
Meets with
patient's
and families to consult
regarding
services provided by Horizon.
Meets goals as
established
through the Agency’s planning/budgeting process.
Honored to be recognized as a 9-time Top Workplace!
With
Horizon
, You're Home.
#administrative
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