Senior Video Infrastructure Implementations Engineer

Profile

To provide technical post sales project implementation, leadership, excellence and support in the area of Cisco/”TANDBERG” TelePresence/Video communications infrastructure and collaboration solutions to our customers and to work with cross functional team members at our company as an experienced, self-directed hands-on technical expert. This is a mid-level position that requires demonstrated technical knowledge and practical hands-on experience.
Professional Experience:
Excellence in planning, implementing, troubleshooting, migrating, training and documenting TelePresence/video post sales projects required. Exposure to/experience with technical pre-sales is desirable
Deliver customer projects successfully and on-schedule that result in high customer satisfaction and favorable Viju revenues and business success
Possess and maintain expert, hands-on knowledge of all Cisco/”TANDBERG” TelePresence and Video infrastructure solutions and products required. Familiarity with unified communications and collaboration products, technologies and solutions highly desirable.
Maintain a current expert knowledge of all CISCO TelePresence & Business Video products and services
Maintain a working knowledge of non-Cisco products and services and of emerging trends in the TelePresence/video/unified communications and collaboration industry overall
Develop and maintain business relationships and rapport with relevant levels of customer business and technical personnel
Meet established post sales project implementation goals and managed business objectives
Using a consultative and educational style, work with customers on how to best implement Cisco/”TANDBERG” TelePresence/Video/unified communications and collaborations products, technology and solutions
Collaborate with the Viju engineering and support teams from an architecture, design and implementation standpoint
Ability to travel and effectively balance self-directed activities within the domestic U.S. including customer sites, company offices and home office work environments
Ability to work in a flexible schedule environment typical of the IT industry especially in support of customer outage windows on evenings, weekends, etc. when needed
Perform other duties and obtain certifications as assigned
Professional Skills and Abilities:
Excellent professional, interpersonal and relationship-building skills
Excellent written and verbal communication skills
Strong demonstrated communication and coordination skills with customers and team members
Strive for and demonstrate professional and technical excellence
Strong individual contributor and experience working in a team and working with other cross functional teams
Experience working with enterprise customers
Strong ability to be pro-active, multi-task, prioritize and manage time and work in a self-directed manner
Strong technical aptitude and drive to be a self-driven learner
Ability to mentor and aid in the development of junior-level technical personnel
Ability to organize and lead technical teams is desirable
Successfully lead technical projects and perform fundamental project management tasks
Experience in preparing and delivering leader-led and 1:1 training classes is highly desirable
Experience in preparing written documentation, technical documents, diagrams and reports
Past employment and experience working in end-user, manufacturer and partner organizations desired
Technical Skills and Abilities:
Proven, hands-on knowledge and experience in Cisco/”TANDBERG” TelePresence/Video codecs, endpoints and infrastructure products (VCS, TMS, MCU, TelePresence Server, ISDN gateways, TCS, etc.) and , the H.32X and SIP suite of standards, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence, instant messaging, directories, federation, etc.
Knowledge of Cisco Unified Communications and collaboration concepts, products, technologies and solutions including voice/PBX/TDM/telephony/IPT/VoIP, messaging is desirable
Experience/exposure to the following Cisco products is desirable: Cisco Unified Video Conferencing, Cisco Media Experience Engine (35xx and 56xx), Cisco Show and Share, Cisco Quad, Cisco Pulse, Cisco DMS, Cisco DMP, Cisco Webex, Cisco Meetingplace, Cisco Unified Contact Center (Enterprise or Express), Cisco (and TANDBERG) CTS TelePresence Video Conferencing Solutions
Experience with Cisco firewalls, switching and routing technology and devices highly desirable
Full understanding of the OSI model
Experience using network and protocol analyzers and troubleshooting tools
Experience working with Microsoft OCS/Lync Solutions highly desirable
Highly computer literate
Proficient as a user with Microsoft server and desktop operating systems and applications
Administrator exposure/experience with Microsoft operating systems and applications including Active Directory, Exchange, IIS, SQL, etc. is desirable
Proficient as a user with Microsoft Outlook, Office, Visio, OCS/Lync
Experience with Cisco (and TANDBERG) CTS TelePresence Video Conferencing Solutions – Minimum 3 years REQUIRED
Experience working with Polycom, Lifesize, and/or other VC manufacturers; DESIRED
Experience with audio/visual design and implementation: PLUS
Education/Certification:
Associates of Science Degree in Electrical/Computer Engineering, Computer Science or equivalent required. Bachelor of Science degree in Electrical/Computer Engineering, Computer Science or equivalent desired. Master of Science in Electrical/Computer Engineering, Computer Science or equivalent highly preferred
5-10 years of professional and industry hands-on knowledge and experience required
Active/current Cisco/”TANDBERG” certifications required. CCNA, CCNP, CCDA, CCDP, CCIE voice/collaboration-related certifications highly desired. Equivalent experience considered.
Other industry, manufacturer and technology certifications a plus
Viju
Parsippany, NJ 07054
Web: ****

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