Central Call Center Associate I

Profile

The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at **** Position Summary: The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians’ offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters. The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols. The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics. The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve within the scope of the position’s responsibilities Minimum Requirements: - One (1) year office, clerical, call center customer service experience; in healthcare preferred Basic computer skills Knowledge of medical terminology and medical insurance preferred Epic experience preferred Education/Licenses/Certifications: Position Type: Full-Time Regular Full Time Employee: Yes />Primary Shift: Day Work Schedule: Day

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