Account Manager

Profile

Critical Mass is in search of an experienced Account Manager to help support, maintain and grow the Digital Innovation business for BMW of North America. This includes all digital work surrounding the BMWUSA.com properties, overall Marketing Science for BMW of NA, and all BMW Digital Innovation opportunities. This Account Manager will collaborate with a team of Producers to oversee 70 employees across multiple disciplines and multiple offices. This person is expected to expertly manage and grow client relationships and be a business leader and trusted advisor to all parties. As an engaged team leader, a heavy focus will be placed on developing client relationships and identifying agency opportunities. Overall profitability of the business and client satisfaction is of the utmost importance in this role. But most importantly, this person is expected to be a leader to internal, multidisciplinary teams and can motivate and rally others to deliver successful web-based campaigns, programs and innovations.
You will:
Provide strategic direction for clients.
Foster relationships with clients to ensure the effective delivery of projects.
Lead internal teams and client teams.
Manage finances of account revenue and profitability.
Develop and deliver organic growth within accounts.
Deliver metrics on the quality of the relationship and the product provided to accounts.
Ensure all Statements Of Work are drafted, documented, accurate, and implemented.
Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams.
Mentor and coach team members while motivating and leading overall project teams.
Define and implement best practices at the business unit level.
Contribute to overall development of the Client Services department.
You have:
5 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
Experience managing digital product applications within the automotive or luxury categories.
Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each.
A solid understanding of user-centric digital product design.
Competency managing complex multi-disciplinary teams up to 20 people and client relations.
Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
Ability to react quickly, assess, and implement solutions.
Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.

Company info

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