VP-Operations - Behavioral Health 340 153 378

Profile

u003cpu003eFounded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 130 programs and over 4,000 employees across the country. And weu0027re growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.u003cstrongu003eu0026nbsp;u003c/strongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003eu003cstrongu003eTelecare is proud to have been recognized by The Bay Area Business Times as the 9u003csupu003ethu003c/supu003eu003cspanu003eu0026nbsp;u003c/spanu003eBest Place To Work In the Bay Area for 2020! This is the 18th time we have made the list!u003c/strongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/pu003enu003cpu003ePosition will oversee Telecare programs in Orange County, San Bernardino County, and Riverside County.u003c/pu003enu003cpu003eu003cstrongu003eEmployment Status:u0026nbsp;u003c/strongu003eu003cspanu003eu0026nbsp;u003c/spanu003eFull-Timeu003c/pu003enu003cpu003eu003cstrongu003ePOSITION SUMMARYu003c/strongu003eu003c/pu003enu003cpu003eThe Vice President of Operations provides leadership and management of program operations so that valued outcomes in relationship to our clients, customers/counties, employees and corporation are achieved. The Vice President of Operations provides direction to management staff so that operations changes are consistent with Telecareu0026rsquo;s strategic priority of becoming the best provider of a full continuum of services.u003c/pu003enu003cpu003eu003cstrongu003eQUALIFICATIONSu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eRequired: u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eA Masteru0026rsquo;s degree in mental health-related field or health administrationu003c/liu003enu003cliu003eTen (10) years of experience in the management of mental health services, including leadership and management experienceu003c/liu003enu003cliu003eA valid California driveru0026rsquo;s license along with a good driving record and proof of insurabilityu003c/liu003enu003cliu003eAll opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. u003cstrongu003ePosition requires driving, valid driveru0026rsquo;s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment.u003c/strongu003e Additional regulatory, contractual or local requirements may applyu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eESSENTIAL FUNCTIONSu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eDemonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholdersu003c/liu003enu003cliu003ePlans, organizes, and directs Program Operationsu003c/liu003enu003cliu003eResponsible for the administrative functioning of Program Operationsu003c/liu003enu003cliu003eMakes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvementu003c/liu003enu003cliu003ePromotes and maintains harmonious and effective relationships and communications within the department and with other departmentsu003c/liu003enu003cliu003eSupervises program teamwork, esprit de corps to continuously build employee satisfaction as measured by surveys, etc.u003c/liu003enu003cliu003eCoordinates the efforts of Program Operations with other departmentsu003c/liu003enu003cliu003eCollaborates with other administrative staff in strategic planning activities with the goal of ensuring ongoing effectiveness of Telecare programsu003c/liu003enu003cliu003eFollows-up and develops action plan of annual feedback surveys in a timely manneru003c/liu003enu003cliu003eIntervenes in a timely manner vis-u0026agrave;-vis employee problemsu003c/liu003enu003cliu003eEstablishes staffing requirements and recommends the number and classification of personnel to be employedu003c/liu003enu003cliu003eDirects the recruitment, selection and, when necessary, disciplinary action within Program Operationsu003c/liu003enu003cliu003eEstablishes and maintains the job specifications and descriptions for Program Operations personnelu003c/liu003enu003cliu003eImplements communications committee recommendations and facilitates other committee goals/etc.u003c/liu003enu003cliu003eExpands staff development and training programsu003c/liu003enu003cliu003eFurther refines and develops MIS systemsu003c/liu003enu003cliu003eExpands and develops Dashboard outcome-oriented job descriptions throughout organization at department levelu003c/liu003enu003cliu003eProvides timely feedback from the field (e.g. Regionals) regarding market trends and needs for meeting marketing objectivesu003c/liu003enu003cliu003eManages Program Operations within allocated budgetary parameters and participates in the development of the fiscal budget, promotes the cost-effective use of personnel, supplies and equipmentu003c/liu003enu003cliu003eEnsures that program operations are managed within budgeted expense levelsu003c/liu003enu003cliu003eEnsures that census and revenue levels meet budget targetsu003c/liu003enu003cliu003eContinually monitors and implements contract objectives and performance/annual reportsu003c/liu003enu003cliu003eDemonstrates an understanding of Telecareu0026rsquo;s customers including clients/residents, families, and governmental agencies in all interactions and conductu003c/liu003enu003cliu003eActively participates in meeting members served needs and adapting to changing members served needs at all timesu003c/liu003enu003cliu003eParticipates and encourages participation from staff in activities, including professional and trade organizations, that promote mental health servicesu003c/liu003enu003cliu003eClosely monitors feedback surveys from county, consumers and familiesu003c/liu003enu003cliu003eEstablishes and defines standards that ensure that safe practices are consistently followed within the departmentu003c/liu003enu003cliu003eAssesses the quality of work rendered by Program Operations and ensures that sound procedures are followedu003c/liu003enu003cliu003eEstablishes and maintains a comprehensive Quality Assurance/Quality Improvement program within Program Operations that includes frequent collaboration with other departments, employee education, and a focus on monitoring departmental standards; actively removes barriers to the provision of high quality work performanceu003c/liu003enu003cliu003eEnsures employee safety/management of workersu0026rsquo; compensation costs and liability risku003c/liu003enu003cliu003eRecommends process improvements that can contribute to greater system-wide efficiencyu003c/liu003enu003cliu003eAssumes responsibility for her/his professional growth and the ongoing professional development of the Program Operations staffu003c/liu003enu003c/ulu003enu003cpu003eDuties and responsibilities may be added, deleted and/or changed at the discretion of managementu003c/pu003enu003cpu003eu003cstrongu003eSKILLSu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eDemonstrated project management, planning, organizational, and analytical skills and experienceu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003ePHYSICAL DEMANDSu003c/strongu003eu003c/pu003enu003cpu003eThe physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.u003c/pu003enu003cpu003eThe employee is occasionally required to walk, stand, bend, squat, kneel, twist, reach and lift and carry items weighing 10 pounds or less as well as to frequently sit. The position requires manual deviation, repetition and dexterity and to occasionally drive. u0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eEOE AA M/F/V/Disabilityu003c/strongu003eu003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[{Required:true,Related:false,DegreeId:0da061ef-1a8e-44b2-89b8-db6197f5ffc9,DegreeName:Masters,MajorId:a0d62a40-c8d0-403d-b53e-ba49cf70af3c,MajorName:Health Administration},{Required:true,Related:false,DegreeId:0da061ef-1a8e-44b2-89b8-db6197f5ffc9,DegreeName:Masters,MajorId:a287cd73-2dec-42c6-8cf2-d425191d0728,MajorName:Mental Health Related}],LicenseAndCertificationCriteria:[{Required:true,LicenseAndCertificationId:6d228149-69ed-4b81-9b6c-3a6cfc8ff4cf,LicenseAndCertificationName:Drivers License}],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:4f54269c-3a81-e250-e075-3a1a05307eef,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-12-10T20:24:31.174Z},{JobBoardId:2fcbb6f4-e717-17cb-9327-3dd87a55b08d,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-12-10T20:24:31.174Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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