It Helpdesk Administrator

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IT Helpdesk Administrator
The candidate will act as the tier 1 support for the firm. Installation and setup of desktops including: Workstations, Firewalls and Switches under guidance and supervision. Onsite and Remote Support to Employees (Ticketing system and Phone calls) Occasional deskside support. Network monitoring and management (Email Spam and alerts). Interface with vendors for escalated tickets. Other IT duties as requested. Should have 2-3+ years’ experience within a Windows Domain environment PC and Mac supporting at least 10-50+ Users. 365/AD Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues within a domain. Must have strong technical knowledge of PC’s, Macs, peripherals and other hardware devices. Able to diagnose hardware related issues. Should have basic domain functionality experience with Active Directory functionalities, GPO, DNS, and DHCP. Basic knowledge of Backup Solutions (Veeam) required. Must have basic knowledge of troubleshooting Remote Desktop Services and VPN. Basic understanding of Powershell required. Should have basic understanding of Cybersecurity practices. Experience with Meruscase or the Legal Industry is preferred.

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