Clinical Services Tech in Training

Profile

Description

Inbound phone position assisting our members with their inquiries. You will work within a team, partnering with our call center and our team of Pharmacists to thoroughly resolve our member’s requests. The position requires an Arizona Pharmacy Technician in Training License. Responsible for maintaining a high level of professionalism with our members and working to establish a positive rapport with every caller.

Responsibilities

** Earn a $500 hiring bonus! Bonus is paid after 180 days of employment; you must be employed until that date to be eligible to receive the payment.

Assignment Capsule

Would you like the chance to earn a 12% shift differential? That's about $2/hr higher pay for hours worked after 6pm.

Our Clinical Services team has openings for Pharmacy Technicians in Training to work in a call-center environment with a team-oriented, positive culture. In this role you will:


Take inbound calls from Humana Pharmacy members.

Answer questions and resolve issues regarding mail order pharmacy inquiries.

Interact with physician's offices, hospitals, and members.

Meet metrics set by the department.

Facilitate positive service and pharmaceutical outcomes.


Humana offers competitive starting pay and a comprehensive benefits package that includes unique benefits such as: Volunteer Time Off - a full paid day to spend volunteering in the community, eligibility for Go365 - a wellness program to improve your health and reward you with gift cards or prizes for healthy behavior, paid Parental Leave and Caregiver Leave, as well as PTO accrual of 23 days each year.

Role Essentials


Must have an active Pharmacy Technician or Tech in Training license in Arizona

Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)

Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously

A positive, proactive attitude with a passion for customer service

High School diploma or GED

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


Role Desirables


Bilingual in Spanish

Certified Pharmacy Technician preferred

Mail Order Pharmacy experience

Experience working with insurance plans and Medicare


Reporting Relationships


Reports to a Frontline Leader.


Additional Information


This department is open from 5am-8pm (6am-9pm during fall/winter Daylights savings) Monday-Friday and you must be willing to work a rotating Saturday shift every 3 weeks from 8am-4:30pm. New hires will be hired into the latest shift available, 11:30am-8pm, and will be able to work their way up to earlier shifts. Overtime and holidays may be required based on business need. There is no time off available below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test


Role Desirables


Bilingual in Spanish

Certified Pharmacy Technician preferred

Mail Order Pharmacy experience

Experience working with insurance plans and Medicare


Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact **** for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact **** to validate the request.

California Residents

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