Amazon - Corporate Receptionist Seattle for Northwest Center Services

Profile

Position summaryThe Corporate Receptionist provides 5-star customer service to internal and external customers over email, on the phone, and in person. The primary customer base includes callers, visitors, community members, vendor partners, and Amazon employees.u00A0 Receptionists provide assistance with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction.Location:u00A0Seattle area (Offices In South Lake Union, Queen Anne & South Seattle)Schedule:u00A0Monday through Friday, 7:30AM u2013 4:00PM and 9:30AM - 6:00PM (must have open availability to work both shifts as assigned)Wage:u00A0u00A0$20.00 per houru00A0Benefits:u00A0Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insuranceu00A0u00A0Generous Paid Time Off benefitsAdditional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid HolidaysRetirement 401(K) with a company matchEmployment Assistance Program (EAP) including six free therapy sessions per yearGym & Fitness Reimbursement ProgramStudent Loan Repayment ProgramCheck out the entire list of benefits **MEMBERS ONLY**SIGN UP NOW***. has to offer here:u202Fhttp://www.nwcbenefits.comKey responsibilities / Essential FunctionsOperational ExcellenceFacilitate the opening and/or closing of service locations throughout the Seattle Region.Responsible for building knowledge, and understanding current and future scheduled events/maintenance/and service provider locations.Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all timesEnsure program service level agreements and operation standards are exceededWork collaboratively across the organization with different job levels and departments.Work collaboratively with Amazon employees and other vendor partners, ensuring the **MEMBERS ONLY**SIGN UP NOW***. team is always acting as a solutions provider to our customer and vendor partners.Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities.Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered.Distribute confidential assets for Amazon employees and/or vendor partners and update associated tracking logs.Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standardsu00A0Customer ExperienceWelcome customers upon entrance, act as the point of reference for guests & Amazon employees who need assistance or information. Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customers go to solutions provider.Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering Amazon space. Issue loaner badges according to the specified operating procedures, as requested.Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicating escalations to supervisor and call security for assistance, if necessary.Be knowledgeable of local places to eat and other landmarks to visit within the Puget Sound Region, and offer information to guest/Amazon employees as requested.u00A0Banana stand addendumAlways arrive to the banana stand and ready to work at scheduled time in provided Banista uniform.Assist with daily set-up and/or tear down of stand and ensuring all banana stand related items are placed in appropriate locations.Select work appropriate music to play during operating hours.Unload bananas from boxes into banana stand crates while separating bananas into individual pieces.Remove plastic or other material from the banana bunches.Keep the banana stand crates full and plentiful for the duration of operating hours.Sort any bruised or damaged bananas out and place them in the compost bin.Ensure the banana stand is organized and clean at all times.Monitor the compost bin and facilitate emptying when full.Greet and engage each and every visitor to the stand in a friendly, warm, professional and courteous manner. Banistas are required to provide a 5-star impression at all times.Track daily metrics on distribution, compost, carry-over cases, and additional areas as specified by leadership and/or Amazon Global Real Estate and Facilities (GREF).Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.Learn FAQu2019s and banana facts to share with visitors.Decorate the stand for holidays and/or special events with approved designs.Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, banana supply shortage, etc.Ability to follow structured timelines and accommodate unexpected requestsu00A0Needed experience & requirementsEducationHigh School Diploma or GED required, Associates degree preferredu00A0ExperienceRequired Experience1 year customer service, call center, or administrative support experiencePreferred Experience2 years customer service, call center or administrative support experienceu00A0Demonstrable SkillsCommitment to **MEMBERS ONLY**SIGN UP NOW***.u2019s mission of inclusion and ability to successfully work in a diverse environment.Excellent customer service skills and the ability to quickly and successfully prioritize tasks.Ability to practice a high level of confidentialityConducts self in a professional and friendly manner at all times.Strong communication skills and ability to effectively deescalate situations.Strong conflict resolution, critical thinking, and problem solving skills.Ability to understand, interpret and follow Amazonu2019s Policies and Procedures.Manages confidentiality without exceptionMaintain good judgment in fast-paced, high-stress environmentsDetailed oriented & thorough, with ability to see the u201Cbig pictureu201DPassion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.Attention to detail and accuracyExercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.u00A0Working Conditions & Physical demandsMust be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.May need to carry supplies to other buildings.It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.Must be able to stand and/or sit outdoors in all weather conditions above 45 degrees Fahrenheit (up to 8 hours per work day).Must be able to lift bananas and stack boxes up to 50 lbs.Ability to read, write, communicate and comprehend the English languageAbility to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).Ability to work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a momentu2019s notice and occasional eveningThis is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.u00A0About **MEMBERS ONLY**SIGN UP NOW***.When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of **MEMBERS ONLY**SIGN UP NOW***. is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, **MEMBERS ONLY**SIGN UP NOW***. is more broadly a for-purpose organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.u00A0As a social enterprise organization, **MEMBERS ONLY**SIGN UP NOW***. proves to the world every day that employing people of all abilities can be a powerful competitive advantage. **MEMBERS ONLY**SIGN UP NOW***.u2019s businesses generate over $5 million annually that **MEMBERS ONLY**SIGN UP NOW***. reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.**MEMBERS ONLY**SIGN UP NOW***.u2019s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunityu00A0**MEMBERS ONLY**SIGN UP NOW***. is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us ****. u00A0u00A0At **MEMBERS ONLY**SIGN UP NOW***., we do not just accept diversity and inclusion u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.u00A0We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.u00A0To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.u00A0**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity employer, including disability and veteransu2019 status.u00A0u00A0u00A0IND123

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