Program Manager-P

Profile

This position is contingent on contract award
Summary of Program/Project:
The mission of the Defense Logistics Agency (DLA) Information Operations includes the
management of customer relationships and Information Technology (IT) customer service to DLA and
Non-DLA users worldwide. Central to this mission is a focus on constantly improving customer
service to ensure the right services, with the right quality, and the right allocation of assets to achieve
broad J6 strategic and operational goals in the most efficient manner. Lifecycle support for enterprise
service delivery and solutions include; problem resolution and solutions management that begins with
the initial customer touchpoint for service and concludes with the successful resolution of IT Incidents
and Work Orders including analysis, statuses and reporting. The intent of this action is to acquire the
capability to deliver world-class IT customer service. This order covers support to assist and sustain
the implementation of the Enterprise Service Delivery (ESD) II program. Requirements for the
program include the end-to-end solution for customer facing desktop support, active directory,
windows/system administration, local network management application support, software delivery
functions, and IT Equipment Accountability.
Position Description (Duties and Responsibilities):
The Program Manager will l
ead projects that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing automated information and/or telecommunications systems.
Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all contract support activities.
Demonstrates written and oral communication skills. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities.
Knowledge and Skills Required:
Have 5 years of experience in program management
10 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields
Experience with the Information Technology Acquisition process and its milestones;
Experience in analyzing a variety of source documentation and supporting the creation of acquisition documentation.
Prior experience supporting a large-scale enterprise.
Knowledge and Skills Desired:
Developing, maintaining, and meeting schedule milestones; managing risks; identifying and resolving problems; keeping the customer informed of status and issues; and managing the project staff.
Provide the planning, direction, coordination, and control necessary for effective and efficient accomplishment of all contractual requirements.
Verify and validate the level of effort and deliverables for each task, on the monthly status report, and Project Plan.
Include productivity and management methods such as Quality Assurance, Progress/status reporting, and Project Reviews.
Prepare and present status reports, In Process Reviews, briefings and presentations to senior and executive leadership.
Clearance:
Must possess an active IT-II security clearance (SECRET)
Education:
BS or BA
required
Certifications
: Must hold a Project or Program Management certification (i.e. Project Management
Professional (PMP)
certification or other equivalent/recognized Project or Program Management certification)
Work Location:
Primarily Remote
Personnel shall be available to periodically
support meetings at HQ DLA (Fort Belvoir, VA). Ideal candidates will be located in the National Capital Region.
This is not a comprehensive list of duties. Duties may change without notice at management’s sole discretion.
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