IT Support Representative Level 1 Help Desk Tech

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#004943,Responsive_HeaderLinkColor: #09879B,Responsive_LinkColor: #09879B,Responsive_PrimaryHeaderLogo: ****none}},FooterInfo:[{Name:Privacy Policy,Value:****Statement,Value:****Not Sell My Personal Information,Value:****Applicant Privacy Notice,Value:****type=application/ld json\u003e{@context:****Title Companyu0026nbsp;in San Antonio, Texasu003c/strongu003e a wholly owned subsidiary of Title Resource Group (TRG) is seekingu0026nbsp;anu0026nbsp;u003cemu003eIT Support Representative (Level 1 Help Desk Tech).u0026nbsp;u003c/emu003e TRG is a full-service title, settlement, underwriting and vendor management services company serving real estate companies, affinity groups, corporations and financial institutions in support of residential and commercial real estate transactions.u003cbru003eu0026nbsp;u003cbru003eu003cstrongu003eThe IT Support Representative (Level 1 Help Desk Tech) is responsible for:u003c/strongu003eu003cul dir=\ltr\\u003eu003cliu003eActing as the front line of the IT Help department.u0026nbsp;u003c/liu003eu003cliu003eAnswering the IT Help Support Line and HEAT tickets emailed to IT Help and Corporate Supportu003c/liu003eu003cliu003eManaging HEAT ticket queue for Austinu003c/liu003eu003cliu003eMethodical troubleshooting for software, hardware, and mobile device issuesu003c/liu003eu003cliu003eEscalating issues to Level 2 techs as requiredu003c/liu003eu003cliu003eAssist IT Director with local hardware projects and deployments as requiredu003c/liu003eu003cliu003eSee Qualifications and Software Prerequisites belowu0026nbsp;u003c/liu003eu003c/ulu003eu003cstrongu003eTruly Remarkable Service:u003c/strongu003eu003cul dir=\ltr\\u003eu003cliu003eWe are looking for a respectful person, with extensive problem solving and critical thinking skills, who will extend patience and understanding to customers through articulate communication.u003c/liu003eu003cliu003eMust create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.u003c/liu003eu003cliu003eEstablish a professional working rapport with all co-workers, employees and clients.u003c/liu003eu003c/ulu003eu003cstrongu003eBenefits:u003c/strongu003eu003cbru003eOn a personal and professional level, hereu0027s just part of what youu0027ll enjoy:u003cul dir=\ltr\\u003eu003cliu003eCareer growth opportunitiesu003c/liu003eu003cliu003eTraining and Developmentu003c/liu003eu003cliu003eMedical/Dental/Visionu003c/liu003eu003cliu003ePaid Holidays and Vacationu003c/liu003eu003cliu003e401(k) Matching Programu003c/liu003eu003cliu003eCorporate Discountsu003c/liu003eu003cliu003eEmployee Assistance Programu003c/liu003eu003cliu003eTuition Reimbursementu003c/liu003eu003cliu003eAdoption Reimbursementu003c/liu003eu003c/ulu003eu003cstrongu003eu0026nbsp;Qualifications:u003c/strongu003eu003cul dir=\ltr\\u003eu003cliu003eA high school diploma or equivalent is requiredu003c/liu003eu003cliu003e1-2 years of IT help desk experience requiredu003c/liu003eu003cliu003eStrong writing skills – skilled in correct grammar, spelling and punctuationu003c/liu003eu003cliu003eKnowledge of desktop/laptop computers (hardware and software)u003c/liu003eu003cliu003eBasic Understanding of Network Connectivity for servers, computers, printers, routers, switches, and wireless access pointsu003c/liu003eu003cliu003eKnowledge of Windows 10 Professional (not just home edition)u003c/liu003eu003cliu003eMust be capable of diagnosing TCP/IP network issues.u003c/liu003eu003cliu003eMust possess a basic understanding of Virtual Private Networking (VPN)u003c/liu003eu003cliu003eMust possess a basic understanding of Voice over IP telephony (VoIP)u003c/liu003eu003cliu003eMust posses a basic understanding of physical networking and cabling.u003c/liu003eu003cliu003eMust posses a valid driver’s license and be willing to travel within the state of Texas.u003c/liu003eu003cliu003eMust be capable of setting up new hardware in person at various locations within geographic area of responsibility.u003c/liu003eu003cliu003eMust be available to work 8am – 5pm shift (CST), Monday through Friday.u0026nbsp; Overtime for this position is rare.u003c/liu003eu003c/ulu003eu003cstrongu003eSoftware Prerequisites:u003c/strongu003eu003cul dir=\ltr\\u003eu003cliu003eKnowledge of Windows 10 Professional (not just home edition)u003c/liu003eu003cliu003eKnowledge of Microsoft Office 2016, Microsoft 365 Office, and Adobe Acrobat productsu003c/liu003eu003cliu003eKnowledge of Internet Browsers such as Google Chrome, Firefox, Edge, and Internet Exploreru003c/liu003eu003cliu003eKnowledge of OSX High Sierra (or later), iOS, iPadOS, and Androidu003c/liu003eu003cliu003eA quick-study for: u0026nbsp;Virtual Private Networking, Basic understanding of Thin Clients, Ricoh Copiers and Management Toolsu003c/liu003eu003cliu003ePrior Experience with RamQuest preferred but, not requiredu003c/liu003eu003c/ulu003e,hiringOrganization:{name:Realogy,sameAs:\,@type:Organization},identifier:{name:Realogy,@type:PropertyValue,value:7780BR},jobLocation:{address:{addressCountry:USA,addressLocality:Austin,addressRegion:TX,postalCode:78730,streetAddress:\,@type:PostalAddress},@type:Place},title:IT Support Representative (Level 1 Help Desk Tech),@type:JobPosting,validThrough:2021-10-12T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[],Abc:0,SolarErrorOccurred:false} capture-escaped-parsed-value=preloadResponse />

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