Vp Claims Financial Lines Dampo

Profile

VP Claims, Financial Lines, D&O
Duties: Lead a team of D & O claim examiners, through the application of Best Practices and strong supervisory skills. Drive and develop the technical acumen of the team, which handles a significant number of complex and high severity liability matters. Management of claims systems and data for accuracy and timely reporting. Ensure timely and accurate reserving practices. Provide guidance with respect to technical oversight of claims, including timely coverage reviews and coverage correspondence Control Legal Spend while ensuring superior claim outcomes Ensure compliance with Financial Lines Best Practices to ensure claim handling discipline and superior Quality Review and Audit scores. Management of Inventory to a 1-1 open to closed ratio. Effective management of vendor quality and service, establish and assist in maintenance of vendor panels. Close collaboration with underwriting and actuary business partners to help improve overall performance of portfolio departments regarding claim activities and trends as well as product development. Provide strong leadership as part of NA Claims and Financial Lines leadership team. Build and develop organizational talent. Partner with HR to manage talent and diversity, succession planning and build pipeline opportunities. Develop and execute strategies to create and maintain a dynamic and positive work environment and culture that enables staff to develop personally and technically. Conduct goal setting and performance appraisals by established deadlines. Create and execute development plans as appropriate, develop ongoing strategies to obtain strong performances from all team members retain high performers. Hire and retain diverse staff. Develop and execute strategies to create and maintain a dynamic and positive work environment & culture that enables staff to develop personally and technically. Foster clear and consistent communication for the line of business/tower on a regular and consistent basis. Maintain an inventory of period training across the region and drive additional training opportunities in support of the discipline. Share training inventory and opportunities across region to maximize benefit and staff development. Foster clear and consistent communication for the line of business on a regular and consistent basis. Provide strong Leadership on key projects and initiatives that make a significant impact on the line of business. Drive claim teams/units to deliver better outcomes both in loss and expense. Improve Large Loss Management Communication ‐ Large Loss Report (LLR) accuracy and clarity, presentation of claims to Senior Executives and/or Underwriting business leaders. Ensure compliance with state and federal regulatory requirements as well as internal operational standards. Demonstrate knowledge of severity files and trends. Service, Marketing and Communication: Lead or participate in underwriting, actuarial, client or broker meetings regularly to promote relationships. Manage the resolution of claim issues/complaints raised by internal and external business partners. Effectively manage complex business issues and problems. Ensure satisfactory ratings in all Operational Audit results. Ensure team’s compliance with all service expectations and standards including development and implementation of actions plans as necessary to address deficiencies or training opportunities as identified by the audit process. Manage communication consistently with business partners on claim strategy, trends, loss notification and reserve committees. Lead efforts to collaborate with UW to promote producer and client relationships.

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