Linux Technical Support Engineer

Profile

Primary Responsibilities:
- Interact with customers via support tickets, e-mail, IRC, and phone.
- Troubleshoot customer issues and provide accurate and timely
responses.
- Identify and escalate recurring issues to system developers.
- Interact with worldwide datacenter NOCs.
- Handle abuse complaints.
Additional Responsibilities:
- Quality assurance testing for new features.
- Build and burn-in hardware and network infrastructure.
Requirements:
- Must be willing to relocate to within commuting distance of Galloway,
NJ.
- Comfortable with the Linux command line
- Familiarity with common Linux server applications such as Apache2,
Nginx, Postfix, MySQL, BIND, etc.
- Ability to identify and troubleshoot TCP/IP issues, other networking
issues (packet loss, connections timing out / refused).
- Ability to troubleshoot firewall issues, identifying problematic /
misconfigured iptables rules.
- Ability to troubleshoot DNS issues (using dig, etc).
Preferred Qualifications:
- B.S. in Computer Science or related area of study or equivalent work
experience.
- Linux System Administration experience.
- Network or higher certification.
- Familiarity with Linux kernel.
- Experience scripting in Perl, Python, Bash, etc. for system automation
and/or database transactions.
- Experience with website development and web development
frameworks. Apply for this job

Company info

Sign Up Now - WashingtondcCrossing.com