IT Helpdesk Support Technician

Profile

IT Helpdesk Support Technician will provide desktop support, hardware and software problem resolution with customers using knowledge tree(s) and other troubleshooting aids to walk a user through fixes. Should be capable to perform remote administration tools to repair, patching or configure problems. May monitor print queues and system servers daily and deliver computer service interruption notifications, interacting with hardware/software support personnel for printer, system repair, TCNO compliances, tech refresh and maintenance. Maintains Helpdesk database and/or logging and tracking services and retrieves information, generating data, graphs, and reports
Job Requirements :
Skills Required:
Must be compliant with ability to have/obtain DoD Secret Clearance and at a minimum possess
A Certificatiion
Security certification
Minimum 5 years applicable IT desktop support experience
Experience working at a very senior level client representatives
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