It Trainer/help Desk

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IT Trainer/Help Desk
The candidate trains new and existing employees on software. Oversees the audio visual set ups throughout the firm. Covers the day-to-day operations of the Help Desk. Provides first and second tier support for all software and hardware. Updates the firm's Intranet. Provides corrective action and diagnoses problems through phone, electronic communication and in-person support. Maintains quality of service by establishing and enforcing firm standards. Handles and tracks loaner equipment such as laptops, keyboards, and other devices. Must possess a Bachelor's degree from a four-year college or university. Preferable candidate would have prior help desk and/or training experience in a law firm. should have teaching experience and a thorough understanding and knowledge of current IT desktop application and systems including but not limited to the MS Office Suite (Outlook, Word, Excel and PowerPoint) and Teams. Knowledge of HTML, WordPress, VBA, SQL, Sharepoint is helpful.

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