Business Analyst 510873

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Job Description
Description:
Job Summary
The Business Analyst for Enrollment Management functions independently under the supervision of the Director of Technical Implementation and Communication (TIC), in collaboration with other business analyst team members and leadership from other units in Enrollment Management and across campus to analyze existing business processes associated with all aspects of enrollment; scope, prioritize, develop and document requests for enhancements to complex data management systems to achieve administrative goals; serve as the lead for implementing technology in support of complex functional processes; develop and deliver documentation and training to end users as it relates to the technology; and provide analytical and technical expertise to functional users in support of strategic enrollment priorities.
With general supervision, the incumbent will work with functional business leads/users and programming and database teams to coordinate design and development of local software customizations as well taking a project leadership role in all aspects of software implementations and upgrades. The incumbent will serve as a subject matter expert on a team of business analysts responsible for advising management and end users on the best way to implement and enhance technology to achieve strategic administrative and operational goals. The incumbent must be proactive in their approach in order to create processes that best utilize the software, and to be aware of potential problems that may occur. The incumbent will also be responsible for understanding and analyzing the relationship(s) between PeopleSoft data and other database programs like the Enrollment Management Imaging system to facilitate the development and implementation of technical solutions to serve students. This position will focus on a particular business unit within Enrollment Services, but will be cross-trained to support other business analyst team members assigned to Campus Community, Admissions, Records, Financial Aid, Operations, and Enrollment Management.
Key Responsibilities
Lead enhancement cycles involving functional units and technical teams to analyze complex business processes, identify solutions, and then prioritize and implement resulting process improvements
Proactively work with Director and Enrollment Management leadership to design and develop technical resolutions to operational inefficiencies
Lead and participate in testing of new software releases and campus initiated customizations
Participate in campus and system-wide process reviews and fit/gap sessions as required
Create and implement internal and external communication plans to affected users when new functionality is delivered or developed to effectively communicate changes
Act as primary liaison between functional units and technical staff to identify and implement technical solutions and enhancements to achieve administrative goals
Serve as the subject matter expert for functional side of complex technical solutions to Enrollment Management leadership and business user teams to identify problems. Investigate, coordinate and develop appropriate resolution and response.
Collaborate with Director of TIC and leadership of functional units in Enrollment Services to analyze current business processes to suggest improvements to functionality of existing processes that will help EM achieve administrative goals
Determining data and operational dependencies to develop and implement integrated solutions that will support process improvement across EM
Develop, write and edit training modules and business guides for business users
Knowledge, Skills & Abilities
Ability to use software applications in a higher education environment: PeopleSoft, word processing, spreadsheet, database management
Ability to analyze multiple, complex demands for increased operational efficiency to advise management and business analyst team on the appropriate priorities for implementation
Excellent analytical skills, including ability to review software and associated processes
Advanced knowledge of software applications: PeopleSoft, word processing, spreadsheet, database management
Ability to develop and deliver training to adult learners
Strong oral and written communication skills
Required Qualifications
Bachelor's Degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
Three years of experience supporting information systems and technology
Preferred Qualifications
Master's Degree in public admin, computer science, communications or related
Experience with student information systems/databases, including PeopleSoft, Liaison/CalStateApply and Imaging software
Experience training end-users in technical/software related functionality and trouble-shooting techniques
Experience with query tools such as SQL
Experience creating documentation in workflow mapping tools
Compensation
Classification: Information Technology Consultant - Career
Anticipated Hiring Range: $5,157/month - $6,287/month
Hiring Range: $4,372/month - $10,792/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary
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