Endpoint Engineer

Profile

Endpoint Engineer
The candidate will be responsible for: Analyze and evaluate existing SCCM and Intune configurations and strategy. Determine and implement best practices for the engineering, configuration, administration, and support of SCCM and Intune. Design and implement business applications/packages into the SCCM application framework and the Microsoft Company Portal. Assist with SCCM Windows desktop OS deployment and Intune Windows 10 deployment automated build processes, including performance tuning. Provide extensive troubleshooting in the installation and configuration of SCCM and Intune; diagnose SCCM and Intune endpoint deployment issues. Design and implement software packaging and patching strategies for Windows 10 endpoints. Provide internal team support, guidance, and mentorship with the engineering and support of SCCM and Intune as it relates to Window’s 10. Develop future state strategies, roadmaps, and initiatives that are aligned with company’ goals and vision; create an environment that is supportable, secure, and scalable. Test and evaluate company’ current endpoint environment on an ongoing basis. Provide recommendations for improvements and/or changes as needed. Provide hardware and software third level support through company’ Incident Management processes. Research new technologies in the industry and develop recommendations for our future endpoint environment. Test and certify new software & hardware requested by end users to verify compliance & compatibility with our standard enterprise endpoint environment. Maintain competency and enhance professional growth and development through continuing education and conferences. Performs other duties and responsibilities as assigned by management. Should have 5+ years of in-depth Microsoft SCCM and Intune endpoint engineering knowledge in design and support of systems that support 1,000+ users. Must have extensive knowledge of computer/network systems infrastructure requirements and standards, standard software packages and patch deployment methodologies. Should have experience with Microsoft Windows 10 operating systems. Must have excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook. Should have excellent knowledge of Microsoft Office365 as it relates to client service impact, app integration and issue resolution. Should have scripting knowledge (VBScript, DISM, Powershell or other language). Must have familiarity with packaging concepts. Should have proven ability to work effectively in a team setting as well as independently with minimal error and guidance. Must have exceptional customer service skills including verbal and written communication skills with the ability to communicate with all levels in the organization. One or more of the following certifications is strongly preferred: Microsoft MCSE Certification. Windows Server, Security and Network systems – Windows 2008, 2012 and 2016 Server OS, Active Directory. Knowledge of ITIL best practices and use of issue/problem tracking systems. Service-Now experience is a plus. A bachelor's degree is preferred; preferred field of study in Computer Engineering, Computer Science, Information Systems or other IT-related area.

Company info

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