Education Technician

Profile

FEFA, LLC is seeking an Education Technician in Kettering, OH
to provide management and technical support for delivering operational and academic schedules, workflow learning, and assistance. Requirement encompasses a full spectrum of organizational services from routine administrative and course support to program development.
This position will require working 100% onsite.
Compensation ranges from $43,000-$46,500 and is based on skills and experience.
FEFA, LLC. offers an array of benefits including Medical, Dental, Vision, Retirement Savings, Paid Time Off, Flexible Spending Account, Employee Referral Program, and Paid Holidays.
Responsibilities include but are not limited to:
Support 10-12 course offerings per year
Maintaining student demographic, student feedback, and historical data
Prepared statistical reports of data collected from each of the 10-12 courses offered
Presenting data in Microsoft tools IE: Excel, Word, and PowerPoint
Communicating with students and management through Microsoft Teams
Using Microsoft Teams to oversee breakout rooms, audio and video support
Managing and loading current course and administrative documents into the learning management systems
Heavy virtual instructor lead training (VILT) with producing and troubleshooting through Microsoft Teams
Participates in the review of each course completion by presenting statistical information and comparing it to the previous years course
Collaborate with the course manager to make adjustments during the course completion review
Attend weekly meetings to support the development and implementation of course requirements and updates as needed
Review course products developed, recommend alternative data collection methods that were identified during data analysis, and recommend updates/improvements to courses
Assist with tracking budget expenditures for courses/programs
Assist with maintaining material ordering schedule for managers and leads
Customer service support by greeting visitors and answering phone calls
Scheduling meetings, conferences, and training events
Maintaining the master course calendar and participating in budget information management activities
Assisting with the development of annual projections of assignments for faculty
Updating the Standard Operating Procedures (SOPs) for each course on a bi-annual basis
Other administrative duties as assigned
Requirements
High school diploma or GED required, Associate's or Bachelor's Degree preferred
Microsoft Office and Microsoft Teams experience required
Virtual instructor lead training (VILT) experience required
Must have strong communication and collaboration skills
Highly organized with the ability to prioritize tasking
Close attention to detail
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
FEFA, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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