Contact Center Applications Administrator

Profile

COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
RESPONSIBILITIES
Coordinate, synchronize, and optimize technology stack including CRM and telephony systems
Improve agent efficiency by enabling the team to work smarter by simplifying processes and implementing new tools
Build and iterate inbound and outbound call campaigns
Integrate applications for seamless business and data workflows
Partner with QA and Training for program gap analysis
Assist with partner audits and deliverables
Create and maintain documentation on process, policies, and meaningful training materials
Generate data-driven insight to help management execute sales strategy
Assist with CRM administration and project prioritization
Focus on continuous process improvement and enablement
Lead a team of operations professionals
Create and detail new processes and workflows
Identify, troubleshoot, and implement fixes for production issues
Assist in daily workforce management and skill allocation
QUALIFICATIONS
Ability to understand high-level consumer outreach strategies, translate them into system and process requirements, and ensure execution and business impact
Salesforce.com platform experience creating views/reports, optimizing processes, running dashboards
Track record of inspiring change and removing hurdles in fast growth organizations by working cross-functionally with Product, Technology, Sales, Service, and Analytics
Working knowledge of multi-channel technology including Live Chat and SMS
Demonstrated previous ability to use quantitative analysis to provide actionable operations insights
Analytical attitude and demonstrated ability to extract key business insights through data analysis
Excellent verbal, written and interpersonal communication skills to clearly communicate
Ability to lead multiple priorities and tasks; proven strong interpersonal and project management skills in a fast-paced environment
Possess a figure-it-out attitude on real time problem solving
Bachelor’s degree required
2 years of experience in sales ops and/or business systems
Experience building and/or leading an operations team a plus
Certified Salesforce Administrator a plus
Five9 Administrator a plus
Experience in workforce optimization
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, do wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).
What else you should know:
We’re a publicly-traded company (TREE).
We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
We’ve built a LendingTree app and LendingTree dashboard to give consumers tools to lead and supervise their financial health.
We still make funny commercials.
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status.

Company info

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