IT Site Operations Analyst - Deepwater

Profile

Louisiana, United States of America

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

September 20, 2022

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

What's the role

The Site Operations Analyst (SOA) will work with the Site Operations Lead (SOL) as a business representative of the IT/IDSO organization at the Hancock Whitney Center in New Orleans for the Gulf of Mexico, including Onshore and Offshore operations. The SOA is accountable for working with the SOL maintaining close contacts with the user groups, business teams, including application portfolio teams, to identify structural IM&IT issues and to receive their feedback on the delivery of infrastructure services. SOA along with the SOL is responsible for the integrity and services acts as the business representative for problem, request and change management process.

Accountabilities:


Accountable for safe and successful execution of activities defined as HSE critical, identification and management of operational HSE risks and the development of an enhanced HSE culture, particularly by steering and influencing the suppliers and working with other stakeholders, (e.g. Facilities Management).
Assuring services are delivered according to SLA, reporting deviations from agreed targets, collecting feedback from the users and reporting the user experience and Escalating serious service incidents that threaten business continuity with the Integration Managers in SOM Service Integration department, assisting with incident and problem resolution.
Acting as a focal point for IM&IT changes impacting the user community within their scope, assessing the impact of the change on the business environment, communicating the change with the business community and authorizing the implementation of change.
Ensuring IRM compliance activities and documentation are executed in line with compliance requirements. Working with the SOL, Field Telecom Lead and Project managers to deliver Local and Global IT and Field Telecom Projects.


What we need from you


Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
3 to 5 years of experience in General IT and IT Infrastructure and or Field Telecoms.
Minimum Education or Certification: 4-year Degree related to IT or equivalent work experience.
IT experience and proven experience in IT Management.
Ability to participate in high performing IT natural teams, including multiple third parties, aligned around driving greater business value.
Excellent oral and written presentation skills.
A continuous improvement mindset to drive operations of the future.
Proven customer focus and empathy.

Resilience, courage, and the willingness to challenge and manage business expectations.

Good analytical skills.
Broad understanding of the Oil, Gas, Energy business, preferably Upstream.
Experience in IT Project Management.
Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IM/IT skills.
Experience in supporting organizations, is sensitive to and experienced in dealing with diversity and collaborative-working within a variety of cultures in order to deliver services and achieve business objectives.
Strong working knowledge and understanding of collaboration tools and technologies
Data analytics skill, dashboard reporting.
The ability to understand the business strategy, value drivers, processes and challenges and to use this to identify opportunities for IT to drive greater business value.
Knowledge of Information Technology Infrastructure Library ((Change Management, Incident Management and related processes) in support of Shell Global Command Center.
Good communication and influencing skills and a collaborative approach for use in engaging with both business and IT stakeholders.
Flexible work attitude, to be able to work in a dynamic, fast moving, high demanding and often-stressful environment


COMPANY DESCRIPTION

Shell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…


We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.


A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

Company info

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