Retail Account Manager

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Job Information
Shell
Retail Account Manager
in
San Diego
California
California, United States of America
Job Family Group:
Trading Jobs
Worker Type:
Regular
Posting Start Date:
Business unit:
Downstream
Experience Level:
Experienced Professionals
Job Description:
What is the role
The US C&I Natural Gas team is tasked with the growth and retention of the commercial and industrial end user portfolio, assisting customers in minimizing their energy costs and exposure to commodity risks. Shell holds a broad footprint in this space, with access to sizeable, reliable gas reserves across the U.S., and backed by one of the industry’s largest trading operations. We offer a suite of pricing and volume management solutions that are tailored to each customer’s budget and risk appetite. Our success is driven by a strong collaboration with our regional Trade desks, providing competitive offers and market intelligence to customers across the country.
The Retail Account Manager (RAM) is responsible for the meticulous day-to-day management of gas and power customers, primarily end users. The position holds margin creation responsibilities including the execution of term customer renewals and daily incremental trades that are in alignment with regional Trade desk positions. RAM functions also include optimization of customer deliveries on a daily and monthly basis via usage forecasting and delivery balancing to meet strict utility requirements, minimize supply costs, and prevent penalties. Commercial targets must be met in terms of margin requirements, customer retention rates, and penalty prevention.
The position will report to the Lead US C&I Retail Account Manager, focusing primarily on our customer base in the Desert Southwest and Pacific Northwest markets.
Accountabilities:
Contribute to the delivery of Gross Margin and Economic Profit results related to the C&I end user customer base in the Western U.S.
Price C&I customer hedges for power and gas commodities, in addition to environmental products via frequent communication with the Trade desks
Volume management for customer accounts including monitoring and forecasting of usage, balancing deliveries versus consumption, supply optimization, prevention of penalties, and if necessary, allocation of penalties.
Timely modification of customer volume delivery plans under Entitlements/Critical Day/OFO conditions
Serve as a market and tariff expert for multiple gas LDCs and power ISOs, staying abreast of balancing/cashout mechanisms and evolving regulatory requirements.
Support pricing for a subset of Wholesale customers in the Utilities, Municipal, and Community Choice Aggregation space
Ensure detailed and accurate capture of customer transactions in systems of record (Endur and Nucleus) along with retail workbooks
Maintain strong commercial mindset and proactive customer care to maximize margins, retention rates and customer satisfaction.
Engage with stakeholders across the life-of-a-deal, including SMEs in Trading, Origination, KYC, Credit, Finance, Contracts, IT, Scheduling, Risk and Settlements.
Partner with C&I Origination to build and maintain productive relationships with customers base.
Strong collaboration with Trading, staying abreast of market pricing conditions and drivers of market changes
Strong collaboration with Gas Operations to ensure delivery plans are clear, and to receive customer usage
Effective communication with Gas Settlements to resolve any invoicing concerns.
What we need from you
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s degree in engineering, business or a related field of study is required
3 years exposure to natural gas and/or power commodity transactions
­Strong Excel skills require
Strong attention to detail
­Ability to work under pressure, prioritize, and meet multiple, strict time sensitive deadlines is required
RAMs are required to respond to inquiries from Trading and/or Gas Operations on weekends/holiday to direct customer delivery plans during critical pipeline conditions when necessary.
Previous experience with a retail energy product is preferred
­Experience in commodity operations is preferred
The salary range for this position is $101,000-$151,000.
Company description
Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally, and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.
As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and professionalism, as well as pride in what we do and how we conduct business.
Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.
According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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