Location
Phoenix, AZ, United States
Posted on
Jul 10, 2021
Profile
Description
The Dr. Call Phones Pharmacy Technician works from home in a call center capacity and provides resolution for prescriptions that are considered incomplete, invalid, or contain clinical issues preventing the fulfillment of the request.
Responsibilities
In this role you will:
Take Inbound Calls:
Take inbound calls from physician's offices, pharmacies and from members
Calls can be for new prescriptions, clarifications or general questions about prescription processing
Make Outbound Calls:
To physician offices to follow up on needed clarifications and new prescription requests
To pharmacies requesting transfers
Work 8:30 AM - 5:00 PM, AZ time
Required Qualifications
Must have an active Pharmacy Technician or Tech in Training license in Arizona or Texas
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB)
Experience as a Pharmacy Technician/Pharmacy Technician in Training OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously
A positive, proactive attitude with a passion for customer service
High School diploma or GED
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Home Office : a dedicated secure home workspace, and high-speed internet (minimum connection speed of 10m x 1m)
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test
Additional Information: We Offer:
Competitive Pay
Paid virtual training
A computer and all other equipment needed for work purposes
$500 retention bonus - Bonus is paid after 180 days of employment
The following policy applies ONLY to associates working in the state of Arizona:Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
Scheduled Weekly Hours
40
Company info
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