Mental Health Tech - Help Center- Mercy Medical Center FT .9 7a-7p

Profile

Mental Health Tech - Help Center- Mercy Medical Center FT .9 7a-7p','Full-time','Nursing Support','7a-7p','7a-7p','72','72','Every Other','Every Other','IOWA-DES MOINES-MERCY MEDICAL CENTER','','!*!GENERAL SUMMARY:

Provides a diverse skill set
to compliment professional staff in The Help Center, Patient Care Units,
Programs and the Behavioral Health Clinic. 
Provides direct care for patients under the supervision of a RN or
Physician.  Provides community resource
information.  Depending on primary work
assignment may be required to be competent in registration, scheduling,
reception, document management, and charge posting.  Assumes special projects based on department
needs, expertise and interest.   

 



 

ESSENTIAL FUNCTIONS:

·        
Responsible for
providing direct patient care within the Behavioral Health Services in
accordance with the patients’ needs and individualized care plans.

·        
Maintains and
employs a therapeutic perspective/approach when dealing with patients and unit
guests.  Relates to patients in a
non-judgmental, accepting, helpful, respectful manner.

·        
Develops, and
facilitates psycho-education and diversionary activities for patients in
accordance with daily schedules and the patient’s treatment plan.

·        
Responsible for
thorough documentation of observations and care provided.

·        
Participates in
Patient Care Conferences whenever possible.

·        
Conveys pertinent
information to RN and other members of the healthcare team.

·        
Promotes
communication with patients, family and hospital guests.

·        
Responsible for
working knowledge of hospital’s emergency procedures; assists in providing a
clean and safe environment.

·        
Demonstrates
working knowledge of psychiatric disorders in defined area of service.

·        
Receive and
directs incoming calls. 

·        
Ensures that
clinicians are notified promptly of urgent/emergent situations.

·        
Performs collection
of new patient demographic information, registration, consents, insurance
verification, charge posting and scheduling in the Behavioral Health Clinic.

·        
Promotes
maintenance of therapeutic milieu by encouraging patients’ participation in
assigned activities.

·        
Engages in
therapeutic conversation with patient and interacts with them in accordance
with appropriate therapeutic boundaries.

·        
Accompanies
patients off unit as ordered for tests, visitation, walks, etc, as staffing and
milieu allows.

·        
Participates
actively in necessary crisis intervention within the Psychiatric Services
Department and throughout the hospital as needed and when availability permits.

·        
Shares
responsibility of routine patient rounds with other nursing staff on duty if
assigned to inpatient team.

 

MARGINAL FUNCTIONS:

·        
Demonstrates
awareness of legal issues in relation to job and strive to assist in the
management of situations in a reduced risk manner.

·        
Provides
miscellaneous office duties- greeting patients, filing, and or retrieving
medical records, sorting and distributing mail, updating demographics and
insurance information to promote continuity of services as appropriate to work
assignment.

·        
Conducts routine
admission belonging searches and all other searches necessary throughout
admission, per unit policy and procedure.','!*!MINUMIM KNOWLEDGE,
SKILLS AND ABILITIES REQUIRED:

·        
High school diploma
or equivalent is required.

·        
BS in health
related area or 1 year of experience working in a health care setting preferred

·        
Knowledge of
medical office practices and procedures, office equipment, medical terminology,
data entry and micro-office software preferred in clinic setting

·        
Basic Life Support (BLS) for the Healthcare Provider certified or
obtained within three (3) months of hire.

·        
Proof of
completion of Mandatory Reporter abuse training specific to population served within
three (3) months of hire.','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0136947','Mercy Medical Center','Mental Health Tech - Help Center- Mercy Medical Center FT .9 7a-7p

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