Senior Concierge

Profile

Position Type:
FTR- Full Time
Shift:
Day Shift
Other Shift:
How you will serve our residents and our community:
Consistently and genuinely demonstrates the STARS principles of Service, Teamwork, Action, Reputation
and Success
in all activities and interactions.
Greets, interacts with and direct residents, family members, guests, and vendors in a professional, friendly and courteous manner.
Answers
internal and external telephone calls, intercom, and pages.
Assists residents and/or guests with registration for events, transportation, and meals.
Maintains building security, monitors security systems including the emergency call system and responds accordingly.
Prepares accounts payable and accounts receivable transaction; enters data in Yardi for processing.
Assists in the creation and auditing of resident business files.
Creates and maintains a variety of community level records and data in Excel or other electronic formats.
Updates electronic training records; runs reports to assist management in monitoring compliance; assists associates in accessing electronic training tools.
Records and processes resident submitted maintenance work orders.
Manages the operation and maintenance of all office equipment and communication devices.
Manages mail and newspaper delivery.
Assists Business Office Manager with inventory control, supply orders, correspondence, scheduling and a variety of other administrative tasks.
Assists Community Relations Director with marketing efforts through appropriate interactions with prospective residents and guests and other duties as directed.
Assists
Program Director with various activity programs as directed, including reminding residents of and encouraging resident involvement in activities.
Participates in and attends all required in-service training sessions.
Other duties as assigned.
Supervisory responsibilities:
While this role has no direct reports, the Senior Concierge may act in a supervisory capacity, under the
direction of the Business Office Manager. When participating in supervisory responsibilities such as recruiting,
interviewing, hiring, and training associates; planning, assigning and directing the work of associates;
appraising performance, rewarding and counseling associates; addressing complaints and resolving
problems, s/he carries out supervisory responsibilities in accordance with BVSL policies and applicable laws.​
With our residents in mind, the right candidate will have:
High school diploma or equivalent certificate and minimum of two years administrative experience.
Proficiency with Microsoft Word and Excel; computer literacy sufficient to demonstrate ability to learn proprietary and other required computer applications.
Knowledge of general office equipment operations.
Positive attitude, enthusiasm and energy.
Strong customer orientation to older adults.
Ability to organize and manage multiple priorities.
Ability to effectively communicate in English.
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