Account Manager

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Job Title Account Manager
Location Remote, US
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
About the role
The Account Manager is responsible for managing an assigned set of clients with a focus on maintaining and growing renewal rates. This person must also establish and maintain good client relationships with a particular focus on retaining customers and identifying opportunities for additional sales of new products, licenses or upsell modules.
Frequent travel is required.
You will also:
Manage the relationships with influencers & decision makers within customer accounts to promote loyalty and high customer retention.
Generate leads, identify opportunities and close deals for additional Aptean products, add-on licenses, upsell modules & next version upgrades for existing Aptean customers.
Maintain a thorough understanding of a customer’s business goals and the status of all current projects and issues
Penetrates assigned accounts by:
Selling new or additional products or services to current buyers
Finding additional buyers within the existing customer location
Selling additional customer locations
Selling the value of maintenance
Optimize portfolios, prioritize accounts and create & maintain strategic account plans, quotes and forecasts
Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
Maintain accurate and timely opportunity, customer & contact data
Facilitate internal communication, including cross-functional transitions, escalations and contracts by engaging appropriate Aptean team members to add value to account
Maintain good industry, business knowledge and product knowledge as is relevant for assigned accounts
Coordinate/facilitate technical presentations and participate in customer & marketing events
· Use knowledge of customer needs and industry trends to provide input into product strategy
About you
Typically requires a minimum of 2 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree; or a PhD without experience; or equivalent work experience. Typical range is 2-5 years.
You must also have:
Thorough understanding of the customer sales cycle
Experience working with software products, services, competencies, solutions, and offerings
Knowledge or previous experience in the software industry
Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
Experience of working with and understanding contracts is a plus
Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
Excellent sales, negotiation skills and objection handling skills
Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
Possesses a high degree of honesty, integrity and ability to maintain confidentiality
Professional image and interpersonal skills
Organizational and follow up skills, problem solving and analytical skills
· Good decision making ability and negotiation skills
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
FOR CANADA ONLY (to be entered at the end of the posting):
At Aptean, we are committed to providing equal access to employment opportunities across our organization. If you require any accommodation assistance throughout the recruitment and selection process, please send an email to ****
or ****
and ask for Human Resources

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