Humana Seasonal Opportunities for AEP Work at Home - Louisville KY

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Job Information
Humana
Humana Seasonal Opportunities for AEP (Work at Home) - Louisville KY
in
Indianapolis
Indiana
Description
It's that time of year!! Humana is looking for several extraordinary individuals to join our ever growing team to support us during the Annual Enrollment Period (AEP). We are looking for individuals that take pride in helping others and have a customer focus mindset. These seasonal / limited-term assignment opportunities are 100% work at home roles for those located in the Louisville, KY area. We will starting in August and the assignments run through the end of the year. Over the years these exciting opportunities have been an ideal step for hundreds in joining Humana and starting their career with a growing Fortune 100 company and leader in the healthcare industry.
It's that time of year!! Humana is looking for several extraordinary individuals to join our ever growing team to support us during the Annual Enrollment Period (AEP). We are looking for individuals that take pride in helping others and have a customer focus mindset. These seasonal / limited-term assignment opportunities are 100% work at home roles for those located in the Louisville, KY area. We will starting in August and the assignments run through the end of the year. Over the years these exciting opportunities have been an ideal step for hundreds in joining Humana and starting their career with a growing Fortune 100 company and leader in the healthcare industry.
This year Humana is offering a variety of different assignments to support our members during AEP. Each different assignment is focused on supporting our members with their enrollment needs and providing them the needed support they are looking for. Below are more details about each different assignment, so if you would like the opportunity to join Humana and potential get your new career start take a look and apply now!!
Responsibilities
Where you come in:
Enrollment Representative:
We need your assistance processing applications from members, enrolling them on company platforms, and transmitting enrollment information to Center for Medicare and Medicaid Services (CMS).
You would perform basic administrative/clerical/operational/customer support/computational tasks while providing excellent service to our members.
We also need your assistance with reviewing reports and making adjustments, additions, and deletions based on CMS regulations within a results-oriented production environment.
You would also resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs.
Inbound Contact Representative:
We need your assistance in taking 20-30 inbound calls a day from potential members, agents and providers to answer questions and resolve issues with regards to enrollment.
You will provide excellent support during each call as well as work to update or correct information to ensure that the application can roll into the system.
You also work with agents on applications that are missing information or that were completed incorrectly.
By resolving these areas, you support and ensure that the members have no access to care issues on their effective dates.
Consumer Services Representative:
We need your assistance in ensuring that the Medicare Supplement consumer has a positive member experience. Your assistance in preparing and scrubbing applications assists the Underwriter in completing the work timely.
You will taking minimal inbound calls as well as make outbound calls related to Medicare Supplement plans.
You will prepare and scrub applications for underwriting review which includes reviewing enrollment applications and ensuring all questions are complete on the Medicare Supplement Application. Any missing information will be properly documented.
You will be expected to complete daily assignments and should be able to multi-task and shift daily assignments to meet the business needs.
What you get from your great work! - Benefits and Perks of This Opportunity
Competitive compensation with strong hourly rate
Eligible for retention bonus up to $1000
The ability to cut your daily commute to less than a minute!! Yes 100% work at home
Extensive 100% virtual training program for the first 4-6 weeks, setting you up for immediate and future success
The ability to earn up to a maximum of one hour of Paid Time Off (PTO) per 40 hour work week
401k Retirement Saving option
100 percent company match on the first 3% contribution. Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan.
Employee Assistance Program and Work Life Services
Student Loan refinancing consultation
Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
Cross training available for further skills development and potential Full time opportunities
What you need for success! - Required Qualifications
High School Diploma or equivalent and 1 years of comparable professional customer service or operations work experience
Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production based environment
Demonstrated skills in attention to detail
Proven ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information
Must live within 50 miles of the Humana office located in downtown Louisville, KY.
Work at home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes.
What you need to STAND OUT from the crowd!: Preferred Qualifications
Prior experience handling high numbers of calls providing excellent customer service
Familiarity with medical terminology
Military, healthcare/managed care, banking or related industry experience handling confidential and personal information
Experience working with the senior population
*Additional Information *
Department Hours- Shift could fall between business hours of 7:00am to 7:00 pm EST. Hours subject to change based on business needs
Flexibility - ability to work overtime including weekends, based on business needs
Training Hours - Training will start day one of employment and run the first 5-6 weeks with a schedule of 8:00 am - 4:30 pm EST. Attendance is vital for success so no time off is allowed during training, although exceptions can be made based on the specific circumstances.
Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 60 to 180 days)
Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn't affect your credit score.  For additional questions, please refer to the CMS government website: ****#HumanaSeasonalJobs
Scheduled Weekly Hours
40

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