Sr. Help Desk Support

Profile

The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry devices and Deltek applications.
Required:
• Hardware/software troubleshooting experience.
•US Citizenship
• High school diploma or GED.
• 6 months of computer support in a technical call center environment.
• Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
• Demonstrated customer awareness, strong written and verbal communication skills.
• Provide excellent customer service.
• Experience in desktop support, IT concepts, and help desk software.
• Proven ability to think and troubleshoot logically, and act decisively in critical situations.
• Experience with Microsoft Office Products, Internet Explorer, and Windows.
Preferred Software and Hardware Experience:
• Minimum 2 years experience computer hardware/software support
• Technical certifications such as A , MCP, MCSE, CCNA
• Windows XP, Windows 7, IE 6 and IE 8, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2007 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry support
• Account administration, password reset experience.
Brett Campbell
Modis
7887 E. Belleview Avenue
Suite 400
Englewood, CO 80111
Web: ****

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