Franchised Front Desk Clerk

Profile

Job Number 23019030

Job Category Rooms & Guest Services Operations

Location Courtyard Cocoa Beach Cape Canaveral, 3435 North Atlantic Avenue, Cocoa Beach, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, Ocean Partners Associates. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The Hotel Front Desk Clerk greets and welcomes guests to the establishment and makes them feel comfortable in their environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Recognizes and greets the guest upon entry into the lobby or on the telephone.

Assigns rooms and keys.

Maintains room availability.

Collects and distributes messages for guests.

Prepares bills and collects payment for visits.

Assists in solving billing discrepancies.

Answers inquiries regarding hotel area and services.

Secures patrons’ valuables in the safe.

Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.


10.Makes restaurant, transportation, entertainment reservations and arranges for taxi or shuttle services as required.

11.Maintains hotel records.

Competencies


Stress Management/Composure.

Teamwork Oriented.

Guest Focus.

Thoroughness.

Time Management.


JOB REQUIREMENTS

This job operates in a professional office environment, public and non-public spaces including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work area may occasionally be noisy.

Position Type

This is a full-time Non-Exempt

Travel

No travel is expected for this position.

Required Education and Experience


High school diploma or equivalent.


Preferred Education and Experience


Customer service background.


College degree in hospitality, business administration or similar.

Additional Eligibility Qualifications

None required for this position.

EEOE Statement

This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer.

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