Digital Program Manager

Profile

Overview
AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.
Engages in the administration of existing business applications, legacy systems, databases, and web interfaces to meet new and emerging business unit/department needs. Acts as a business liaison with technology and vendors to help facilitate and translate business needs into functional requirements. Participates in application implementation and development projects. Collaborates with management to identify opportunities to streamline technology processes and develop new procedures that support the business unit/department.
Responsibilities
Supports digital platform development and enhancement projects, including strategic planning, vendor relationships, business requirements, analysis and performance; Manages the business project scope to produce project deliverables; ensure projects are on time, on budget, and meet quality standards and policies
Translates business needs into actionable plans; Contributes to the digital strategy plans and initiatives to help set short, medium and long-term goals, linking strategy to execution
Leads digital platform project planning across B2B (agent channels) and new B2B or consumer facing products; oversees intake and prioritization, documentation and oversight of vendor-related requests and activities
Develops detailed project plans and monitors progress; Outlines and tracks project requirements and milestones; effectively communicates with project and business stakeholders about risks and mitigations strategies including contributing to continuity and disaster recovery planning
Supports annual budget planning, including vendor statements of work, marketing plans and budget forecasts; manages spend tracking and vendor burn rate. Manages vendor invoicing to ensure delivery and timely development of projects
Maintains all department and asset management folders, including digital, social and print assets on Box (including all package to traffic folders); SOP documentation; Toolkit documents and presentations
Highlight potential risks or malfunctions and act proactively to resolve issues
Develop and analyze product KPIs and business metrics
Qualifications
Completion of Bachelor degree (in Information Systems preferred) with 6 or more years of directly related experience, or an equivalent combination of training and experience related to the duties of the position in addition to 6 years of work experience with a basis in digital product development, implementations, and/or project management
Knowledge in product areas including strategy, requirements, UX design, development, and QA; Familiarity with JIRA, MS Project, Visio, and Powerpoint; Familiarity with Salesforce and other CRM tools
Comfortable putting together BRDs, Decision Trees, Wireframes, Project Plans, Use Cases, etc.; Understanding of relational databases; Experience with asset management solutions preferred
Strong analytical and problem-solving skills with an unsurpassed attention to detail
The ability to thrive in a fast-paced environment; demonstrated ability to work calmly in a demanding work environment subject to a variety of pressures and constraints
Excellent written, verbal, visual/presentation and interpersonal communications skills
Familiarity with SQL, PL/SQL, T-SQL, C, C#, PHP, Java, HTML, Visual Basic preferred
Flexible Work Arrangement (FWA)
AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Telework and telecommuting can only be done within the United States and its territories.
Compensation and Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Company info

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