Supervisor Geek Squad Service Depot

Profile

Geek Squad
What does a Geek Squad Service Depot Supervisor do?
The Geek Squad Service Depot Supervisor is responsible for driving superior Client service and employee engagement in addition to goal setting, coaching, training and development of their team. They are responsible for overseeing the day-to-day needs of the team and Work In Progress (WIP) for the team.

Job responsibilities include:
Coach, develop and train current team members to reach business metrics
Assist with, schedules and time off requests
Assist manager with performance feedback in one-on-one sessions and PAs
Execute change management within the team as required
Onboard and train new team members
Track and report both individual and department productivity, quality and staffing levels and report progress/concerns
Supervise the team's processes SOP compliance
Initiate new program tracking and compliance with existing SOP's
Make sound financial decisions in regards to waste, exceptions, junk outs as it relates to impacting local P&L
Ensure Work In Progress (WIP) is managed and reviewed according to SOP
Research new tools and develop new SOPs to continue growth
Partner with peers to ensure all lines are managed consistently
Provide vendor feedback to leadership
Perform basic diagnosis, part install and QA
Manage customer escalations
What are the Professional Requirements of a Geek Squad Service Depot Supervisor?
Basic Qualifications
1 year of leadership experience
Basic understanding of computer/electronic components
Able to stand/sit for long periods of time
Able to multi-task in a fast pace environment
Basic knowledge of Microsoft Office
Preferred Qualifications
6 months of experience using proprietary or other related systems
Expert knowledge of company escalation processes
Proficient knowledge of Microsoft Office
Able to carry/lift/push/pull weight up to 25 lbs. with or without accommodation

Company info

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